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    Customer Experience - United Kingdom - Project Start Recruitment

    Project Start Recruitment
    Project Start Recruitment United Kingdom

    1 week ago

    Default job background
    Description
    Helps manage a portfolio of accounts and is responsible for retention and growth of pre-selected product ranges. Function as part of the sales administration team ensuring all sales administration tasks are up to date.

    Provides back office technical and commercial support to Key Account Managers, Regional and Sector Sales colleagues.
    Co-ordinates customer projects and product requirements from enquiry to delivery
    Works closely with the Key Account Managers, Regional Sales Executives and Sector Sales Executives
    Supports the development of concepts by liaising with the Factory and sales colleagues
    Completes actions from key account and departmental meetings
    Provides the first point of contact for new customers over the phone to understand the enquiry and take relevant action as appropriate
    Helps customers select the right product on the phone by explaining the features and benefits
    Converts enquiries from new customers into sales
    Manages assigned clients and is responsible for retention and growth of the re-selected accounts. May have a sales budget to achieve.
    Charges freight costs to customers.
    Maintains and updates the CRM and other systems
    Experience in a similar technical internal sales role is essential
    Commercial acumen

    Knowledge of the specification/tender process and HVAC market demands and experience with the retail, industrial or public sectors would be advantageous.

    A good level of IT skills including knowledge of CRM systems
    Company Pension
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