-
Support Analyst
6 days ago
Pontoon Warwick, United Kingdom**Service Management Analyst** · **6 months** · **Warwick (2 days in the office)** · My client is an international electricity and gas company and one of the largest investor-owned Energy companies in the world. They play a vital role in delivering gas and electricity to many mil ...
-
IT Support Analyst
6 days ago
Precise Placements Cheltenham, United Kingdom**IT Support Analyst - ITIL, 2nd Line Support, Second Line, Microsoft Applications** · Our leading law firm client are looking to recruit an IT Support Analyst (ITIL, 2nd Line Support, Second Line, Microsoft Applications) to provide high quality support and assistance on all aspe ...
-
IT Support Analyst
1 week ago
First Achieve Ltd Halesowen, United KingdomIT Support Engineer - Birmingham · A family-owned engineering & Manufacturing company established for 40+ years with 80+ headcount is seeking a 2nd Line IT Support Engineer to join their in house IT division responsible for bringing their IT back in house from their current IT Ma ...
-
Application Support Analyst
2 days ago
Big Red Recruitment Offenham, United KingdomSeeking a role that has a track record for progression? · Would you like to work with an established, profitable company alongside a tight-knit team? · What's on offer? · - £30,000 - £40,000 PA · - 25 Days + Bank Holiday · - Private Healthcare · - Hybrid working pattern (1-2 days ...
-
Sales Support Analyst
1 day ago
Pareto Solihull, United KingdomJob Title: Graduate Sales Support Analyst · Location: Solihull · **Salary**: £26,716 · REF: J13365:WM · Sector: Energy · As a Graduate Sales Support Analyst, you'll enjoy a spread of responsibilities designed to lead to your rapid progression Analytically minded, you will support ...
-
Technical Support Analyst
6 days ago
Healthtrust Europe Birmingham, United Kingdom**Technical Support Analyst** · At HealthTrust Europe (HTE), we are seeking a Technical Support Analyst with service desk experience to join our Business Solutions Team, where you can make a difference within your role, take pride in your work and be part of a team that is taking ...
-
Client Support Analyst
4 days ago
SJM Recruit Limited Birmingham, United KingdomClient Support Analyst required for a well-established and growing organisation headquartered in Central Birmingham. · **Job Title: Client Support Analyst · Location:Central Birmingham location - hybrid working · **Salary**: Circa £23Kp/a plus benefits · Hours of Work: Full time* ...
-
IT Site Support Analyst
14 hours ago
Macildowie Recruitment and Retention Brierley Hill, United Kingdom**Location**:Brierley Hill · **Salary & Benefits**: Above Market Average Salary + Overtime + Paid Microsoft Qualifications · **Hours**: Monday to Friday 09:00am - 17:30pm (with some flexibility on start and end times) · **Overview**: · Acting as a dedicated resource (as part of a ...
-
Helpdesk Support Analyst
6 days ago
IT Talent Solutions Ltd Sutton, United KingdomHelpdesk Support Analyst required by my leading client. · You will be working within a highly technical support environment providing helpdesk support to a number of key users. · You will be provided with an excellent opportunity to build on your fundamental IT knowledge and use ...
-
IT Project Support Analyst
3 days ago
Steria Recruitment Wombourne, United Kingdom**Role Purpose** · Technology Services are responsible for transforming and supporting all of the force's digital technology needs. The operating structure is split into four core teams: · - Strategy (responsible for identifying and selecting the right technologies for the force) ...
-
ERP Support Analyst
4 days ago
Bristow Holland Dudley, United KingdomBristow Holland is recruiting an ERP Support Analyst on behalf of a global organisation based in Dudley. · This is a hybrid working position offering 2 days a week working from home. · **Main Responsibilities**: · - Providing technical support and training to ERP end-users · - Wo ...
-
Sales Support Analyst
4 days ago
The Curve Group Birmingham, United KingdomWe have a current opportunity for a Sales Support Analyst on a permanent basis. The position will be based in Birmingham. For further information about this position please apply. · Our client is the UK's leading live events business operating in exhibitions, conferences, music , ...
-
Application Support Analyst
14 hours ago
Big Red Recruitment Shilton, United KingdomLooking to take that first big step into IT out of University? Want a role that provides you with long term training and development. This could be your chance · What's on offer? · - £22,000 · - 25 Days + Bank Holiday · - Office Based · - Continuous training and development · - M ...
-
Senior IT Support Analyst
1 day ago
Akkodis Coventry, United Kingdom**ONLY UK APPLICANTS WHO ARE WITHIN 30 MILES OF COVENTRY WILL BE CONSIDERED** · - AS400 - BPCS · - Microsoft office · - windows 10 · - deploying machines/building · - trackers · - networking - changing parts · - support UPS, move large UPS's · - strong 1st line support skills · - ...
-
2nd Line Support Analyst
14 hours ago
Concept Resourcing Birmingham, United Kingdom**2nd line IT Support Analyst** · **Circa £28,000 + benefits** · **Birmingham, West Midlands (commutable from Solihull, Sutton Coldfield, Coventry, Redditch, Tamworth, etc )** · We are looking for someone to join the IT Service Desk at our client in Birmingham as a 2nd line suppo ...
-
2nd Line Support Analyst
2 days ago
Concept Resourcing Birmingham, United Kingdom**2nd line IT Support Analyst** · **Circa £28,000 + benefits** · **Birmingham, West Midlands (commutable from Solihull, Sutton Coldfield, Coventry, Redditch, Tamworth, etc )** · We are looking for someone to join the IT Service Desk at our client in Birmingham as a 2nd line suppo ...
-
1st Line Support Analyst
1 week ago
Situations Vacant Ltd Birmingham, United KingdomHelpdesk support analysts · Our client is seeking 2 helpdesk support analysts for their technical team, supporting environments built on the latest industry offerings. · You will be joining a small, close knit team of engineers. This is an excellent opportunity be part of the sup ...
-
First Line Support Analyst
1 week ago
Pertemps Coventry Meriden, United Kingdom**The main purpose of role**: · Reporting to the Support Desk Manager, the Request Fulfilment Support Desk Analyst is responsible for assisting the end user in the daily setup of requested items and accounts as well as adhoc housing keeping tasks when required. · To act as first ...
-
Second Line Support Analyst
1 week ago
Orbit Group Coventry, United KingdomOrbit is a fantastic business and one that's really going places. · Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. · Over 50 years later, we're one of the leading housing provider ...
-
1st / 2nd Line Support Analyst
1 day ago
Together Recruit Tipton, United Kingdom**Are you an experienced 1st / 2nd line support analyst living or working in the West Midlands?** · Our client **Adler Pelzer**is a worldwide leader in the automotive sector's design, engineering and manufacturing of acoustic and thermal components and systems. They are currently ...
Technical Analyst/ 1st Line Support Analyst - Stratford-upon-Avon, Warwickshire, United Kingdom - Just IT Recruitment
Description
Tech Support Analyst - Build to rent operatorDo you have 2 solid years experience within the IT field?
As a 1st/2nd line support, this role is responsible for providing timely and effective assistance to end-users with their IT related issues.
The role ensures smooth day-to-date operations, minimises downtime and enhances user satisfaction by addressing IT concerns promptly and accurately.Be the first point of contact for all IT issues/requests.
Diagnose and troubleshoot hardware and software issues, including desktops, laptops and peripherals
Install, configure, and maintain software applications, operating systems, and network components while ensuring compatibility, security, and optimal performance.
Perform routine system maintenance, including updates, patches, security configurations and backup checks.
Educate users on basic technical procedures and best practices to enhance their overall IT experience.
Document and track support incidents, resolutions, and workarounds in a detailed and organized manner.
Assist in the setup and maintenance of user accounts, permissions, and security settings across various systems and Get Living applications.
Provide user training and guidance on utilizing IT tools effectively, promoting self-help resources, and encouraging best practices.Document technical procedures, solutions, user guides and knowledge base articles to enhance the team's efficiency and support capabilities.
Participate in IT projects, such as system upgrades, migrations, and deployments, contributing technical expertise and support as required.
Enthusiasm for technology
Essential experience of working in a ITIL environment.
Experience in a technical support or helpdesk role supporting a Microsoft environment (ideally min.
Strong understanding of Microsoft operating systems and the Microsoft Office Suite.
Understanding of cloud technologies specifically Microsoft Azure and all Microsoft associated management platforms.
Experience with troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.
Knowledge of network protocols, connectivity, and basic network troubleshooting.
Experience with remote support tools and techniques.
#