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    Scheme Manager Extra Care - United Kingdom - A2Dominion Housing Group Ltd

    A2Dominion Housing Group Ltd
    A2Dominion Housing Group Ltd United Kingdom

    1 week ago

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    Description

    Are you looking for a rewarding career? Check out our latest vacancies to see if we have the right role for you.

    We are one of the UK's leading housing associations. Our vision is to improve people's lives through high-quality homes and services.

    We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.

    Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

    About the role

    We're searching for a Scheme Manager to join our friendly and hard-working team at A2Dominion.

    Key responsibilities:

    • To work in collaboration with the onsite care team, carrying out joint assessments to ensure the care and support needs for prospective tenants are met
    • Assist tenants with care and support queries and signpost to relevant onsite or outside care, and support agencies
    • Be accountable for Health & Safety and Fire safety checks including comprehensive and clearly auditable records. Effective liaison between internal departments as necessary
    • Effective management of the building and estate to ensure effective health and safety management, security and cleanliness of the site. This will include things such as reporting repairs, undertaking fire alarms, conducting pull cord checks and effective recording of this
    • Assist the Housing and Lettings Team by completing viewings, assessments, tenancy sign up and induction meetings to ensure customers understand the tenancy agreement, their rights and obligations, service specification and property facilities, complying with legislative and accreditation requirements
    • Effectively manage the termination of tenancies and associated liaison with the voids, lettings team and contractors
    • To provide a person-centered service to our customers that encapsulates our 'Retirement Living' ethos utilising the provided tools and guides available
    • Accountable for appropriate and effective safeguarding reporting and actions, in line with legislation and internal reporting systems
    • Be responsible for customer engagement and consultation, facilitate customers' aspirations for social and wellbeing activities, proactively engaging with care, statutory, and voluntary agencies, ensuring the service and site is accessible to all
    • Manage facilities including guest rooms and communal room bookings
    • To be the point of contact and liaison with all relevant agencies, both statutory and voluntary as required
    • Provide customers with advice and facilitating move to alternative accommodation as required
    • To be the point of contact and liaison with all relevant agencies, both statutory and voluntary as required
    • Assist customers to claim Housing Benefit and other welfare benefits, to ensure rent arrears are reduced and rent is paid regularly and on time
    • To be responsible for regularly monitoring and reporting on the general safety and wellbeing of customers, including signposting, and referring customers to support services' where appropriate
    • To manage low level complaints or dissatisfaction on site in accordance with A2Dominion Policy
    • To work in collaboration with Local Authority to receive nominations for potential new tenants, collating with their support information to understand the clients needs.

    More about you:

    For this role, we're looking for someone with the following:

    • Educated to GCSE level or equivalent in Maths & English (Grades A* - C)
    • Level 3 QCF/NVQ in relevant area such as Health and Social Care or equivalent workplace experience to demonstrate the skills required.
    • Level 2 Health & Safety Certificate or equivalent
    • Knowledge and skills
    • Significant experience of a Customer facing role ideally within the Care and Support sector
    • Experience of maintaining buildings health and safety requirements, including regular inspections, recording, and monitoring
    • A good awareness of the needs of older people, and knowledge of statutory and voluntary services including DWP and Adult Social Care service.
    • Experience of working with vulnerable people in particular older persons housing and/or supported housing for adults.
    • Excellent communication skills including the ability to undertake residents meetings and write minutes.
    • A knowledge of safeguarding requirements
    • Ability to keep confidential, accurate and appropriate records.
    • Good IT skills – the ability to use Microsoft applications and update records.
    • Full UK clean driving licence

    Choosing us is easy

    As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

    We offer a wide range of staff benefits. For this role, these include:

    · 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service

    · Up to 8% contributory pension

    · Flexible working

    · Investment in your learning and development.

    In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

    We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

    If you've read about this opportunity and are excited about working for us, but you're not sure if you're 100% confident with your experience – we'd still love to hear from you Just make an application and we'll be in touch from there. We welcome all applications regardless of race, gender, ethnicity or sexual orientation.

    #J-18808-Ljbffr
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