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    IT Assistant 1st and 2nd Line Support - United Kingdom - Prince Talent & Resourcing | B Corp™

    Prince Talent & Resourcing | B Corp™
    Prince Talent & Resourcing | B Corp™ United Kingdom

    3 weeks ago

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    Description
    IT Support Analyst - 1st Line
    • Hybrid £28,000 £32,000Who?Our clients energy solutions directly address the energy trilemma (security, sustainability and affordability), enabling the UK's transition to a low carbon economy.
    Each of our clients projects deliver critical power and services to the National Grid as well as industrial and commercial customers. Our clients expertise, technology and flexibility are key to the UK achieving its ambitious net zero targets.

    Our client are the UK's largest owner/operator of flexible power plants with 900MW in operation and over 1GW in early pipeline.


    What you'll be doing as IT Support Analyst:

    Onboarding new starters and offboarding leaversMaintain an asset registry and manage user device lifecycleManaging incidents and requests through the service management toolProvide support for a wide range of Microsoft applications, software & hardwareMaintaining governance standards across all IT service management processesLiaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issueIdentify repeat issues or service risksManage scheduled tasks for customersTake ownership of faults in a logical manner and throughout their entire lifecycleLog incidents and faults, categorising them and escalate where necessaryWhat benefits can you expect:Competitive salary dependent on experienceHybrid working Clear pathay of progressionDiscretionary performance-based bonus25 days' annual leave plus bank holidaysContributory Pension SchemeLife InsuranceSimplyHealth health cashback plan24/7 Private GP accessFlexible workingTraining and DevelopmentSalary sacrifice EV schemeDiscounts on Lightwave RF smart home productsDog-friendly officeFor more information on this role, please get in touch with Harry Driscoll at Prince Resourcing on or .

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