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    Aftersales Administrator - Chessington, United Kingdom - Searley Owen Ltd

    Searley Owen Ltd
    Searley Owen Ltd Chessington, United Kingdom

    1 month ago

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    Full time
    Description

    Aftersales Administrator

    Chessington

    £27,500 Per Annum

    Mon - Thursday 8am - 5pm / Friday 8am - 3.30pm

    Aftersales and Spares Administrator needed to work within a well known Manufacturer in Chessington.

    This is a varied and interesting role for a candidate who has experience working within aftersales, parts admin, order processing or similar.

    Day to Day Duties

    • Sale and order processing received by email / phone to independent and national operators.
    • Ongoing tracking of orders for customers, with regards to delivery status and the timely updating to the customer in the event of a delay.
    • Releasing orders from the back-order report.
    • Processing customer payments.
    • Liaising with carrier to resolve delivery difficulties and disputes.
    • Run weekly reports to make sure that all quotations are chased and take of system after 30 days.
    • Determine replacement parts according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
    • Processing of commercial invoices
    • Managing credit requests in a timely manner
    • Investigation, resolution, and reporting of all customer related complaints.

    Key skills, Experience & Knowledge

    • The ideal candidate will have experience within a sales administration/order processing role.
    • You will have the ability to multitask, whilst maintaining good attention to detail
    • You are a strong communicator
    • The ideal candidate will be approachable and a team player
    • Excel and Microsoft word experience

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