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    Quality Management Team Leader - London, United Kingdom - Omnea

    Omnea
    Omnea London, United Kingdom

    1 week ago

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    Description

    Whether it's SaaS, hardware, or contractors, the average B2B purchase takes over 3 months , requires 50+ emails , and involves multiple different stakeholders (IT, Legal, InfoSec, Finance, etc.).


    Omnea's platform handles the entire purchasing process :

    giving employees an easy place to make requests and automating the necessary approvals for the purchase to be made.

    We're looking for an exceptional commercial generalist to join Omnea's customer team.

    Last summer, we raised an initial $5m from two tier 1 VCs and 30+ renowned founders, and we've spent the past 12 months building & deploying our platform with well known tech companies.

    There'll be a constant mix of strategic work (advising customers on product config, building our customer success strategy, etc.) and operational work (managing onboarding & deployments, working with product to prioritise roadmap features for customers, etc.).

    And you'll consistently be building meaningful relationships with customers, becoming their go-to person for all things Omnea.


    Customer Success:

    You'll be the second Customer Success person at Omnea and will support in building the foundation of our Customer Success strategy, working out how we'll achieve best-in-class retention & upsell and maintain the happiest customer base possible.

    Over time, you'll hone your commercial skills and learn how to upsell customers new modules & help to drive new revenue streams for Omnea.


    Product Delivery:
    You'll create best-in-class deployment & education guides, initially hand-holding customers through the process, and later allowing them to self-serve
    You'll work with our CTO, product & engineering teams leading all customer deployment work and becoming the voice of the customer internally, discovering new use cases & helping to prioritise our roadmap & beta test new features

    You'll become an expert at building relationships & managing stakeholders at every level, from junior procurement analysts to CFOs / Board Members.

    You'll build Omnea's customer community by helping to create content, hosting events, and sharing best practices across the customer base

    Optional:
    You'll also network with CFOs & procurement leaders , attend events on behalf of Omnea across the world, and become a thought-leader in this space over time

    Their focus on quality product design and engineering, combined with a gigantic market opportunity, makes this an amazing career choice.

    Omnea is building something very special.
    You derive energy from building meaningful relationships, successfully completing projects, and pleasing clients.
    we don't mind where but perhaps it's a start-up or scale-up, VC, consulting, banking (or any prof services), or an entrepreneurial endeavour
    You've got a track record of exceptional performance, whether it's in academia, work, sport, or whatever else you've put your mind to
    Excel/SQL/Zapier, etc.), You have good commercial intuition, and the ability to build rapport, influence people & drive change, whether it's with a distinguished exec or a junior operator. You're entrepreneurial and want to be part of building something & making an impact.

    You're highly organised & focussed on outputs inputs - you know the level of discipline, organisation, and ruthless prioritisation it takes to be productive and you pride yourself on these qualities.

    At Omnea, we embrace diversity.

    If you want to chat about Omnea & think you could be a good fit, please contact our Head of Finance & Ops, Claire, at claire.

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