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    Jobs - Transport Office Manager - Swindon, United Kingdom - Royal Mail

    Royal Mail
    Royal Mail Swindon, United Kingdom

    1 week ago

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    Description

    Job Description:

    Reporting to the Distribution Manager, as a Transport Office Manager you will lead and inspire a front-line team ofdrivers of large goods vehicles (7.5tn and above). You'll professionalise distribution, ensuring operational work plans are achieved and that our pipeline optimises the flow of parcels and mail, while maintaining compliance with business policies, national work plan and Standard Operating Procedures.You will deliver results and a better service to our customers through your team by demonstrating trust in all colleagues. Using your excellent communication, influencing and stakeholder management skills, you'll build effective relationships with key stakeholders, both internally and externally. You will achieve this working closely alongside our trade union representatives, by working together and delivering a great service every day, we can provide a first-class customer experience

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    Job Responsibilities:

    • As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills.
    • Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
    • Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
    • Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
    • People Focus:Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
    • Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
    • Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

    Job Details:

    Company: Royal Mail

    Vacancy Type: Full Time

    Job Location: Swindon, England, United Kingdom

    Application Deadline: N/A

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