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High Wycombe

    ICT & Network Manager - High Wycombe, Buckinghamshire, United Kingdom - Lucid Connect Ltd

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    Description
    IT Network Manager – High Wycombe
    Monday to Friday 8am – 4pm | Permanent – Salary Up to £60,000 + Other excellent company benefits

    Lucid Connect have an exciting new opportunity to join an established and successful market leading IT solutions provider, as an IT Network Manager for one of their high profile clients in the High Wycombe area.

    We are looking for a candidate that has excellent technical, interpersonal, verbal and written skills with, preferably with experience working for a Managed Services IT solutions provider previously in a Technical Management capacity.

    The company heavily invest in their employees and have a very friendly working culture. This is a fantastic opportunity to join a successful and established organisation that can offer a long-term career with consistent learning and progression, even at Senior Level

    Overseeing a small team of Network Engineers, this role requires a Manager who has experience in Technical Operations across Microsoft applications and Networking, as well as Stakeholder Management, and will be the face of the Managed Services Provider to a Client with a Global Presence.

    Manage an onsite IT team including coaching, mentoring, development, and all necessary HR processes and procedures (1-to-1's, annual appraisals etc)
    Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services
    Support the day-to-day operation of the company's ICT systems
    Present complex management reports to senior stakeholders
    Proven experience of leading and developing IT support services, demonstrating exceptional communication and stakeholder management skills
    ITIL-based service management and/or the development of IT services

    Possess a track record of successful leadership and development of IT support services and have excellent communication and stakeholder management skills.

    Attention to detail is a must with a methodical and professional approach to service delivery including appropriate due diligence, planning, documentation and engagement with service management, offsite support employees and third parties
    Microsoft Applications, Office 365 (Email, SharePoint), Active Directory, Group Policy, Microsoft 365 Business, Intune, Windows Server

    Networking:
    TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments, CCNA, Cisco fundamentals and / or Palo Alto

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