- To deliver analysis, review and plan tactical steps to improve our current operations in Customer Services, specifically focusing on securing and maintaining converged processes.
- Propose interventions that will result in a better result for Thales, always to question "why" and relentlessly seek efficiency across the UK Services portfolio.
- Develop specialist knowledge of the processes and techniques employed by the Function, supporting convergence across the UK.
- Support the review of the processes and techniques to ensure efficiency and effectiveness.
- To be a paragon of Services Culture – speaking positively about the future and helping our people in Services in Thales UK to develop and grow their skills to be truly outstanding services partners for our customers
- Ensure a flow of information of the main issues and to find meaningful ways to communicate your project and plan.
- A good knowledge of Oracle R12.2 Services and Supply Chain modules
- HND, Degree (or equivalent) in a in a Software/IT/IS, or engineering subject (or equivalent, including relevant working experience)
- For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.
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Customer Service Lead - United Kingdom - Thales Group
Description
Services Process Convergence Lead (UK) page is loaded Services Process Convergence Lead (UK)Apply remote type Hybrid locations Crawley time type Full time posted on Posted 9 Days Ago job requisition id R Location: Crawley, United KingdomIn fast changing markets, customers worldwide rely on Thales.
In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer.
whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Services Process Convergence Lead (UK)Flexible on location (Belfast, Crawley, Cheadle, Glasgow or Templecombe) - The successful candidate will be expected to work 3 days per week on site including 1 day co-located with the Services teams based in Crawley and regular travel to the other UK sites as appropriate, given the need to represent all Thales UK sites and businesses for Customer Services
The Services Process Convergence Lead (UK) will lead on Process Convergence for Services in Thales UK – a critical activity to ensure we undertake efficient operations.
The role is to work closely with the Thales UK E2E Process Transformation Leads to deliver continuous improvement and further convergence of processes for Services and related functions within established applications (Thales UK ERP and PLM suite of applications known as 'UniFi) and associated digital products (existing and new), leading for Customer Services in all forums and focus groups.
A crucial element of this role is to work closely with all Services departments assisting them in their process definition, their transformation and interdepartmental communication from a Business Change perspective, involving coaching local teams to adopt successful processes and practices.
Support forward planning activities for project activities and to support the generation of relevant development plans.Able to engage, influence and manage multiple complex stakeholders, able to create meaningful relationships, building deep trust and credibility.
We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry.
whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.#For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.
With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields.
We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process.
To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.
Software Function Lead - Militaryremote type Hybrid locations Crawley time type Full time posted on Posted 4 Days Ago Interested in a CAREER IN THE RAIL transportation sector?
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