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    Head of Community Support Services - United Kingdom - ADP, Inc.

    ADP, Inc.
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    Description
    As the Head of Service for our southern based teams, you will play the pivotal role in leading and overseeing the operation for a dynamic team within managed services area

    Your primary responsibility will be to ensure the seamless delivery of high-quality services to our clients, while fostering a culture of excellence and continuous improvement.

    Additionally, you will be a leader of leaders, guiding and empowering your team members to achieve their full potential and exceed performance targets.

    By leveraging your expertise and leadership, you will drive operational efficiency, client delight and team development – which will ultimately lead to further success and growth of our organization.

    Lead and develop the team to improve performance levels and efficiencies, as measured by the focus areas and full year objectives
    Analyse payroll delivery performance to drive client and ADP process improvements
    Ensure the safety of your client's data by process improvement and risk mitigation activities
    Identify operational risk to ensure success against various audits
    Business Continuity Planning
    Create a strong group of First Line Managers and ensure succession planning is in place for all managers
    Support sales growth by working collaboratively with the UK Sales function
    Strong client relationship building skills
    Excellent analytical and management skills are required, with the ability to lead and manage a team of Managers
    Relationship building, internal to ADP and with Clients
    Demonstrable experience of operational management of a team
    Excellent time management for self and team
    Diversity, Equity, Inclusion & Equal Employment Opportunity at


    ADP:
    ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.

    ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

    We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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