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    Temporary Patient Flow Co-ordinator - Stafford, United Kingdom - Katharine House Hospice

    Katharine House Hospice
    Katharine House Hospice Stafford, United Kingdom

    1 month ago

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    Fixed-Term
    Description

    Job summary

    If you have:

  • 1 years experience in a healthcare setting
  • NVQ Level 3 in Care
  • Initiative
  • A positive can do attitude

    • This role is for YOU.

    You will be the point of contact for all Inpatient referrals, responsible for co-ordinating patient flow, from admission to discharge within the IPU. You will work within a multidisciplinary team fostering positive relationships with our Therapies and Hospice at Home teams. You will be a main point of support for patients, their families, carers and colleagues.

    You will be confident in taking the lead at multidisciplinary team meetings, engaging in discharge discussions and holding the medical team accountable for their role in projecting discharge dates. Outside of the organisation, you will foster close relationships with key referers and promote the Hospice to help widen our reach to more patients.

    The successful applicant must be flexible and available to work all shifts across 7 days. Experience of working in palliative medicine is desirable but not essential. An enhanced DBS check is also required.

    Whats in it for you?

    Employee Assistance Programme

  • Workplace Pension (Contributory)
  • Supportive Team Environment
  • Training and Development Opportunities
  • Free Parking

    • For an informal discussion or more details about these vacancies, please contact Carina Lowe, Hospice Lead Nurse on

    Main duties of the job

    1. Responsible for the coordination ofpatient flow, from admission to discharge within the IPU.

    2. To lead the daily operation requirementsof discharge priorities.

    3. To be a central contact point forreferrals

    4. To be a central contact point forexternal agencys related to discharge planning.

    5. To provide clerical assistance asrequired

    About us

    We help local adults with complex, progressiveillnesses from diagnosis to the end of life through fee, high quality, specialist palliative care, advice and guidance and support those close to them

    Job description

    Job responsibilities

    Role Objectives

    This role will leadon optimising patient flow through the inpatient unit, to enable greaterresponsiveness to our community. Enabling patients to die in their preferredplace of care. You will be the point of contact for all Inpatient referrals.

    Function andResponsibilities

    Summary

    This role willlead on optimising patient flow through the inpatient unit, to enable greaterresponsiveness to our community. Enabling patients to die in their preferredplace of care. You will be the point of contact for all Inpatient referrals.

    The role willinvolve fostering close relationships with key referrers and also promoting thehospice to new referrers so that we can widen our reach to more patients with apalliative care diagnosis.

    Supportedby the wider multidisciplinary team, the post holder will need to workcollaboratively with members across the organisation to optimise our onehospice approach, and fully optimise our internal services to effectivelypromote onward care in the community

    Specific Objectives

    1. Responsible for the coordination ofpatient flow, from admission to discharge within the IPU.

    2. To lead the daily operation requirementsof discharge priorities.

    3. To be a central contact point forreferrals

    4. To be a central contact point forexternal agencys related to discharge planning.

    5. To provide clerical assistance asrequired

    KeyTasks and Responsibilities

    To meet the above broad objectives, the post holderwill have responsibilities in four main areas of work as follows:

    Clinical

    Educational

    Clerical

    Personnel

    Clinical

    1) To lead the co-ordinating of the dailyoperational requirements of discharge priorities.

    2) Central point of contact for referralsand discharges.

    3) To liaise with patient and family tosupport with preferred place of care and death.

    4) To lead and be the responsible personfor all discharges within the IPU.

    5) To be the main co-ordinator with outsideagencys ( in supporting patient flow.

    6) To be an integral part of MDT

    7) To foster positive internalrelationships with the wider MDT who will be able to promote dischargeopportunity; Therapies and wellbeing, hospice at home

    8) To lead daily bed meetings to supportwith flow of patients through the building

    9) Raise and process relevant and timelyreferrals as and when required to assist discharge planning.

    10) As the central point of contact fordischarge planning provide regular discharge updates to patients, familymembers, ward teams, internal and external support services/agencies.

    11) Arrange the details of any follow-upcare.

    12) To represent the Hospice and championhigh-quality care at the end of life and collaborative working across the widersystem working towards extending our reach across the community

    13) Maintain and monitor themes in patientadmission and discharge data; to evidence wide and fair spread of access toservices & recognise opportunities for further service development andexpansion.

    Educational

    1)Drivea positive culture of discharge focus, presence in MDT meetings is essential,and the post holder will be tasked with creating daily focus on dischargediscussion, holding the medical team accountable for identifying a patient as beingoptimised for discharge, or projecting a expected discharge date to deliver to.

    2)To ensure all staffcomplete Mandatory training as set by KHH.

    3)To attend anytraining or development required by the hospice

    4)Supportthe nursing team to confidently and proactively engage in early dischargediscussions, maintaining a strong ethos of discharge being a collaborativefocus.

    5)Activelyengage in known referral partners, to promote collaborative working, andrecognising a positive professional overlap in providing joint care to improvepatient outcomes for our shared patients.

    6)Toparticipate in the Annual Performance Review

    Clerical

    1) Lead patient flow within the IPU

    2) Be the main contact within the IPU,taking telephone calls from relatives and professionals

    3) Participate in administration tasks asdirected by registered nurses

    Personnel

    1) Take all measures to ensure the safetyand welfare of all patients and staff, having due regard to the Health andSafety at Work Act

    2) Attend statutory updates as required by theCare Quality Commission

    3) Actively seek support when needed andcontribute to providing support for others when needed

    Person Specification

    Other

    Essential

  • Demonstrates initiative
  • Resilience
  • Flexibility
  • Self-motivated
  • Able to work all shifts across 7 days
  • Can use resources effectively and efficiently
  • Maintains a safe environment for staff and patients
  • Ensures infection prevention measures are maintained

    • Skills and Attributes

    Essential

  • Team player
  • Good communication skills both written and verbal
  • Flexible Attitude
  • Calm under pressure
  • Motivated to maintain the delivery of high quality care
  • Able to work on their own or as part of a team
  • Flexible in their approach to meet service needs
  • Supportive to the patient, their family/informal carers and colleagues

    • Desirable

  • IT Skills
  • Proven Organizational skills

    • Qualifications

    Essential

  • NVQ Level 3 in Care

    • Experience

    Essential

  • 1 Year of experience in a Healthcare setting

    • Desirable

  • Specialist Palliative Care experience
  • Knowledge of social care and continuing healthcare provision and funding

    • Knowledge

    Essential

  • Confident in Infection Control
  • Awareness of Safeguarding processes

    • Desirable

  • Can identify changes in patient conditions

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