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    Complaints Advisor - United Kingdom - The Avenues Trust Group

    The Avenues Trust Group
    The Avenues Trust Group United Kingdom

    3 weeks ago

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    Description
    Avenues is a place where people smile, laugh and grow – and achieve extraordinary things.

    We have a fantastic opportunity for an Employee Relations Advisor to join our Employee Relations team on a full time, 37 hour per week basis.

    We are also open to a job share opportunity.

    This role will be based at our offices in Hampshire and you'll need to be willing to travel across other regional offices or to our Head Office in Sidcup several times a month.

    We offer great opportunities to balance work and home through our hybrid working model that enables home working and flexibility of working hours too.

    Joining a current team of 4, you will work with the team to provide a proactive and effective Employee Relations Advisory and Case Management services to managers and employees


    You will also:
    Provide support to managers in the management of absence related to ill health (short and long term)
    Act as a one stop shop for all disciplinary, performance management and grievance cases
    Support managers in the production of bespoke letters for complex case matters
    To act as HR Advisor to Conduct and Capability hearings, providing specialist advice and guidance to all parties in the process
    Provide support with consultation in relation to Group activities such as but not limited to; incoming and outgoing TUPE transfers and Terms and Conditions changes
    Provide support with small scale consultation in relation to restructure and / or redundancies arising out of service closure / service provision change
    What are we looking for?
    Experience of providing an Employee Relations / HR Advisory Service to internal managers and employees on Employee Relations matters
    Experience of managing conduct, grievance and performance cases
    Demonstrable and working understanding of UK Employment Law
    Experience of case management and advisory work
    Experience of dispute settlement/management
    Knowledge and experience of Microsoft 365, including the use of MS Teams, MS Outlook, MS Word, MS Excel and MS PowerPoint
    Ability to prioritise workloads with a number of conflicting demands
    Ability to communicate to a good standard of English both written and orally
    Ideally hold a full valid driving licence and access to own car. Must be able to visit Head Office and other regional offices.

    Please refer to the role profile for full responsibilities and experience, knowledge and skills needed to be considered for this role.

    Your values should match ours:

    Respect:
    We treat people as we would wish to be treated ourselves.

    Excellence:
    We don't settle for okay, we are determined to achieve more.

    Integrity:
    We do the right thing, even if it takes more time and effort.

    Pride:
    The work we do is something we want to tell others we are part of.
    Why join us?

    We are committed to supporting our employees to achieve a good work-life balance and support flexible working including working from home.

    Our head office is located in Sidcup, and we have other offices in Hampshire, Surrey, Suffolk, Shropshire, and Kent.

    You'll be part of an organisation that takes pride in its values at all levels, making sure the people we support are at the forefront of our decisions.

    We value the differences that a diverse workforce brings and are committed to inclusivity and to employing and supporting a diverse workforce so we would love to hear from anyone who feels is able to take those opportunities to the next level.

    As part of our commitment to the "Disability Confident Scheme", candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.


    Benefits:
    ~ Flexible Working.
    ~31 days holiday inclusive of bank holidays (pro-rata), increasing after to 2 years' service and after 5 years' service.
    ~ Access to high quality training that supports your career development.
    ~ Free and confidential 24/7 access to a health portal, counselling and support.
    ~ Contributory pension scheme with life assurance.
    ~ Recommend a friend scheme.
    ~ And more.

    A provisional interview date has been set for Wednesday 15th May via MS Teams.
    The role may close earlier than stated.
    Don't miss out on this great opportunity We look forward to hearing from you today.
    #J-18808-Ljbffr
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