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    Complaints Advisor - United Kingdom - Carnival Corporation & plc

    Carnival Corporation & plc
    Carnival Corporation & plc United Kingdom

    3 days ago

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    Description

    We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding.

    The Role Our flights advisors work with the wider Contact Centre Operations teams and Travel Agent Partners to secure bookings, by taking all flight related calls and emails, to ensure that sales opportunities are maximised by promoting flight upgrades, advising on land packages and ancillary services.

    Responsible for responding toall guest feedback/ complaints with a high standard of professionalism and empathy and with a solutions focussed approach
    Escalate concerns and any potential risks accordingly that may result in negative guest sentiment or brand reputational damage for priority action

    learn and support a series of administration tasks within the team taking appropriate action when required, supporting theAir Inventory and Air Operations Teams with booking the flights /seats.

    Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities.

    This role is a CUK13 and is offered on a full time, permanent basis, with at two days based in our Southampton office.

    About You Fresh ideas and different perspectives are what excite us most and help us to succeed. Experience within the travel industry where you have booked and used followed flights and ticketing processes
    We're a holiday company so we know there's more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.

    Home and office-based hybrid working (minimum two office days)
    Recognition scheme with prizes and awards
    Employee Discounted Cruising plus Friends and Family offers
    Regular office events including live entertainment, lifestyle events and charity partner fundraisers
    Extensive learning and development opportunities
    Employee-led networks
    Employee Assistance and Wellbeing programmes
    Company paid Health Cash Plan and health assessment
    In-house Occupational Health help and access to digital GP
    Life Assurance
    Parental and adoption leave
    Employee Shares Plan
    Electric Car and Cycle to Work schemes
    Discounted retail and leisure via discounts portal
    Minimum 25 days leave, bank holiday allowance and holiday trading scheme
    Contributory Defined Contribution Pension scheme
    A friendly welcome with help settling in

    Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles.

    LI-Hybrid
    #Holidays are one of life's greatest pleasures. And there is no better holiday than a cruise.

    No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness.

    As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard.

    And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

    Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

    It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.

    #
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