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    Complaints Advisor - London, United Kingdom - South London & Maudsley NHS Foundation Trust

    South London & Maudsley NHS Foundation Trust
    South London & Maudsley NHS Foundation Trust London, United Kingdom

    2 weeks ago

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    Description

    We have an exciting opportunity to join the Employee Relations Team at South London and Maudsley NHS Foundation Trust, helping to deliver high quality ER support across the Trust.

    This is a fantastic development opportunity for a HR professional who is seeking to increase their Employee Relations knowledge and skills.


    The Employee Relations Advisor will be responsible for supporting with the management of an Employee Relations case load with guidance and support provided by senior colleagues.


    You will support managers and employees to reduce sickness absence through active management of both short and long-term sickness absence.


    As part of your development, you will be expected and supported to manage a small, low-level, general case load including disciplinary, grievance and performance improvement cases and supporting the development of a Just Culture to improve staff experience.

    You will be responsible for advising managers and ensuring that consistent and comprehensive advice is given across the Trust on agreed policies and procedures and terms and conditions.

    ~ You will deliver timely and specialist advice, guidance, and interpretation to managers, and employees, on procedure, terms and conditions of service and best practice regarding both short and long terms sickness absence, having particular knowledge of the Trust's responsibilities around the Equality Act 2010 and Public Sector Equality Duty.

    ~ You will Interpret NHS / Trust policies, practice, terms and conditions, and employment law in supporting a resolution that mitigates risk.


    South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol.


    SLaM employ around 5000 staff and serve a local population of 1.We have more than 230 services including inpatient wards, outpatient and community services.

    Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark as well as substance misuse services for residents of Bexley, Bromley and Greenwich.

    You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field.

    Provide timely and high-quality advice on all terms and conditions of employment across the Trust, seeking support from senior Employee Relations colleagues for more complex queries
    Be responsible for coaching managers in the management of both short term and long term sickness absence management
    Agenda for Change job matching and evaluation training

    Working within a team providing a high quality and timely service to customers

    Experience of interpreting policies and providing accurate advice and guidance to all stakeholders

    Working with and managing confidential data and sensitive information
    Experience of initiating/planning own workload
    Experience of management information reporting and data visualisation
    South London and Maudsley NHS Foundation Trust
    Maudsley Hospital, Denmark Hill, London, SE5 8AZ
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