- To greet patient and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department to appropriate senior staff when required.
- To deal with telephone callers politely and efficiently and understand the need to refer on to a relevant member of staff when necessary.
- To plan and book appointments in priority order in accordance with GP/Consultant requirements and departmental policy in a timely and efficient manner for outpatients, GP patients and outreach ultrasound clinics using the booked appointments system including sending out letters and preparation for the examination.
- To communicate with patients, some of whom may be anxious or distressed, via the telephone and face to face, to agree appointment date and time and answer general enquiries
- Liaise with depart Consultants, radiographers and sonographers to ensure room availability and lists are correctly booked.
- To ensure all appointment slots are utilised to keep patient waiting times to a minimum.
- To prioritise appointment bookings according to within waiting list targets reschedule as required.
- GCSE Grade C standard or equivalent Maths and English
- NVQ2 in Customer Care
- ECDL or equivalent
- Previous experience in an office environment
- Proven experience working on a reception, booking appointments, waiting list targets.
- Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
- Experience of working with the general public
- Previous experience of working in NHS, Radiology or healthcare environment
- Knowledge of RTT 18 week pathways, 28 Day Faster Diagnostics
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Pharmacy Manufacturing Administrative and Dispatch Support Officer - Colchester, United Kingdom - East Suffolk and North Essex NHS Foundation Trust
Description
Job overview
We are looking for an administrative assistant to provide efficient and high quality general admin and clerical support and reception support to our Breast Services department at Colchester Hospital. This role is part time 16 hours per week, these hours can be worked flexibility, however the current needs of the service will include working on a Thursday afternoon and Friday morning to cover reception (subject to change upon needs of the service).
You will undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT systems and retrieving information.
As you will be dealing with patients and the general public, you must have a polite telephone manner and be approachable. You will also need to have the ability to work under pressure to strict dealings with excellent organisational skills. You will work on your own initiative with attention to detail and have confident and accurate IT skills.
Main duties of the job
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you
Find out about living and working here -
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Qualifications
Essential criteria
Desirable criteria
Experience
Essential criteria
Desirable criteria
Pharmacy Manufacturing Administrative and Dispatch Support Officer professionals in Colchester
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Sarah Eshelby
Learning Centre Administrator