- Develop existing service blueprints and journey maps to provide direction for new and improved customer journeys and the underlying technology, processes and support needed to deliver customer experiences.
- Provide assurance for the design and research work delivered by external partners.
- Conduct research and analyse data within existing services, identify root causes for that failure and collaboratively create solutions to address issues.
- Support Service Design Manager to build a wider organisational understanding of Service Design
- Stakeholder engagement including experience in engaging with a range of disciplines and gaining buy in
- Experience in leading analysis and synthesis of outputs from workshops
- Agile delivery and Agile practices
- Deep knowledge of Service Design - service maps/blueprints, customer journey mapping, UX and CX
- Ability to develop high-level service prototypes
- Good facilitation skills and ability to bring a team together
- Permanent, full-time
- Hybrid working in London
- Paying up-to £56,000 + generous pension contributions
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Service Designer - London, United Kingdom - Lorien
Description
Service Designer - Permanent - up to £56,000
We are looking for a Senior Service Designer to join our clients in the public sector on a permanent basis. This role will be key in establishing service design as a capability within the company.
Key Responsibilities:
Requirements:
The role:
Please apply below if you're interested
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
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