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    Assistant Front Desk Manager - England, United Kingdom - Royal Caribbean Group

    Royal Caribbean Group
    Royal Caribbean Group England, United Kingdom

    1 week ago

    Default job background
    Description
    The Assistant Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction.

    This role establishes and drives a positive working environment focusing on operational goals where training, leadership, development, and recognizing overall team performance are paramount.

    Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field preferred.

    Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.

    Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment.

    Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.

    Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.

    Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.

    Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.

    Demonstrates a working knowledge to operate all office equipment.
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