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Head of Strategy and Programmes
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Business Analyst
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Employee Experience Architect
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Group Financial Controller
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HR Consultant
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Public Sector Consulting Manager
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Ucc Manager
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QA Engineer
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Marketing Manager
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Customer Service Executive
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Senior Data Modeller
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IT Business Analyst
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Head of Service Transformation - City of London, Greater London, United Kingdom - Michael Page (UK)
Description
Our client is a leading provider of professional services in Europe. The ExCo are committed to making digital their differentiator in an industry ripe for disruption.This role will be pivotal in supporting the Chief Digital Officer to transform both the UK and European client proposition.
The Head of Digital Client Services willOwn all client facing digital services across UK service lines
Drive client engagement with primary client facing ' digital doorway ' product
Manage new and existing 3rd Party digital service suppliers to maximise customer experience & drive cross sell & upsell opportunities
Develop and implement digital strategies aligning with company goals.
Support the digital and technology leadership across programmes, people and cultural change
Ensure top-quality digital service delivery to clients.
Build strong relationships with clients and internal senior stakeholders.
A successful Head of Digital Client Services will have:
A track record of taking a B2B organisation through a digital transformation- from storming to norming phases
Led a digital services function in a B2B environment - ideally professional services and/or financial services
Successfully managed 3rd party digital product suppliers to drive customer engagement and ROI
Strong product management experience, both hands on and leadership
Excellent change management experience - able to bring pragmatism to a st and ambitious environment
Strong understanding and experience in digital service delivery
Excellent client service skills and the ability to build strong relationships at Partner level
A passion for Service Design and UX is a distinct advantage
Experience of product leadership and digital services across international regions is a distinct advantage
100,000 - £120,000 base salary plus bens & bonus
~ Flexible working - hybrid with offices all round the UK
~ Opportunity to work in a leading professional services company in London and to shape their digital evolution
~ A supportive work culture that encourages continuous learning and innovation.
If you are a strategic thinker with a passion for digital product leadership and digital transformation we encourage you to apply for this Head of Digital Client Services role.
