- Care - We value warmth, empathy and compassion in all our relationships
- Teamwork - Together as one, we work with pride and commitment to achieve our vision
- Quality - We strive to consistently achieve high standards through continuous improvement
- Respect - We value individuals, including our patients, our staff and our partners in every interaction
- Honesty - We value a culture that has trust, integrity and transparency at the centre of everything we do.
- Be an exceptional place to work, volunteer and learn
- Provide outstanding quality of care and performance
- Be excellent collaborators and innovators as system partners
- Be an environmentally and financially sustainable organisation Job description
- 3 GCSEs or equivalent including Maths and English
- OCR certificate in Office Practice Skills in relevant Microsoft office packages.
- 12 months experience within an adminastrative role
- Ability to deal with a high volume of work whilst maintaining standards and meeting deadlines
- Able to liaise and communicate effectively with staff and management at all levels in the organisation
- Ability to work independantly and use own initiative when appropriate
- Excellent attention to detail and accuracy
- Able to learn new systems and procedures quickly and effectively
- Tactful, diplomatic and able to maintain confidentiality
- Flexible and adaptable work approach
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Emergency Operations Centre Administrator - Bedford, United Kingdom - East of England Ambulance Service
Description
Job summary
Are you highly competent with admin, organised and have administrative experience?
We are looking for an administrator to join our Emergency Operations Centre (EOC) in Bedford
The role will involve working closely with another member of the administration team and the management team to support the department.
Microsoft Office skills are essential, as is the ability to maintain confidentiality.
Main duties of the job
1. Provide administrative support using Microsoft Office packages including Word and Excel. This includes establishing and maintaining office systems both paper and electronic to a high standard.
2. Undertake secretarial and administrative duties, preparing documents with a high degree of accuracy as required by the Emergency Operational Management Team including confidential letters and reports.
3. Draft routine and standard correspondence on behalf of the Emergency Operational Management Team.
4. Prioritise own workload to ensure that work is completed within agreed timescales.
5. Populate and maintain locally the Global Rostering System.
6. In liaison with Emergency Operational Management Teams/Line Manager, maintain resources/rosters ensuring optimum staff unit hours and vehicles against the demand analysis for each day of the week, in line with Trust Policies, Procedures and any other relevant guidance.
7. Communicate effectively with Senior Managers, Managers, staff and colleagues both internal and external. Communicate in a confidential manner when appropriate.
About us
EEAST employs over 5,000 staff with a further 1,000+ volunteers who between them cover 7,500 square miles and care for a population of more than 6 million.
Our three control rooms in Bedfordshire, Norfolk and Essex handle more than 1 million 999 calls every year, over 2,500 calls a day.
We manage a fleet of over 1,000 vehicles including double staffed ambulances, rapid response cars, operational commander response vehicles, patient transport and support service vehicles.
The East of England works alongside 17 Acute Trusts with Accident & Emergency services and a Major Trauma Centre in Cambridge. Access is available to neighbouring MTCs such as those in London.
Our core values
Our 4 goals are:
Job responsibilities
Please see a full list of Main responsibilities/Job Description & the Person Specification for review for application within the attached documents on this vacancy.
Person SpecificationQualifications
Essential
Experience
Essential
Skills and Knowledge
Essential
Personal attributes
Essential
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