Peer Support Co-ordinator - Leeds, United Kingdom - Day One Trauma Support

Description

Job summary

Location: Home working but mustlive within reasonable travelling distance of one of our services (Manchester, Sheffield,Leeds, Newcastle, Liverpool, Middlesborough).

About the Role

The Peer Support Coordinatorwill play a critical role in the delivery of Day One's Peer Support Service.The primary objectives are to ensure a high-quality service is delivered to ourbeneficiaries; to develop our regional peer support model; and to facilitate apositive volunteering experience for our lived experience volunteer team.

Main duties of the job

Responsibilities will include the day-to-day coordination of peer support activity. This will involve sensitive communication with trauma-affected individuals to understand their needs and preferences, using this information to facilitate suitable peer support matches.

The postholder will contribute to building a diverse volunteer team by supporting the volunteer recruitment and induction processes. They will offer ongoing support, guidance and motivation to our volunteers, ensuring meaningful opportunities to engage with Day One. The postholder will support the Peer Support Manger to conduct regular reviews with volunteers to gather feedback on their experiences as well as supporting their personal and professional development.

The Peer Support Co-ordinator will monitor service delivery and volunteer activity to ensure it is operating within agreed policies and processes. To ensure we can evidence the success and quality of the service, a key aspect of the role will involve keeping accurate records of interventions as well as collecting regular evaluation/impact data and personal case studies.

About us

About the charity:

Day One is a young, ambitious national charity dedicated tosupporting people impacted by serious or multiple injuries which could resultin life changing consequences such as disability or death, referred to in theNHS as major trauma. Our Caseworkerswork alongside NHS Clinicians, embedded as part of the team within Major TraumaCentres and across the wider Major Trauma Network to provide practical,emotional and financial support to adults and children as well as theirfamilies and loved ones. Inspired bypatients for patients our vision is that no one has to piece life backtogether on their own after catastrophic injury.

Job responsibilities

PURPOSE OF THE ROLE

To provide operational support for Day Ones Peer Support service, working closely with the Peer Support Programme Manager to coordinate and deliver a meaningful, effective and high-quality peer support service.

To develop Day Ones regional peer support approach/model.

To assist with the recruitment, induction, training, development and supervision of volunteers with lived-experience of major trauma, enabling a positive volunteering experience for our lived-experience team.

To work with colleagues to identify potential new volunteers, proactively and sensitively engaging, empowering and supporting those with lived-experience.

To facilitate suitable peer support matches and conduct regular volunteer reviews; building confidence; and supporting well-being and personal development.

To keep accurate and detailed records of service delivery, contributing to data collection, impact and outcome measurements, report writing.

KEY RESPONSIBILITIES

The post holders primary duties and responsibilities are as follows:

Contribute to the scope, design, delivery and evaluation of Day Ones regional Peer Support Programme including ensuring all policies and operational processes support a robust regional model.

Effectively and sensitively assess support needs and preferences of volunteers and service-users to facilitate meaningful peer support matches, with appropriate boundaries, enhancing connections and outcomes.

Co-ordinate and schedule volunteer activity (such as travel, events, socials, research, allocations).

Monitor volunteer activity to identify, capture and roll out best practice.

Provide follow-up support for service-users and/or volunteers if additional needs or safeguarding concerns are identified, in line with Day One policies.

Assist with embedding regional peer support volunteers into hospital settings.

Support the development of Day Ones national lived experience network, contributing to the expansion and diversification of our volunteer base.

Support the development of a digital programme, building a blended model to maximise the use of technology in the scale up of the peer support service.

Work with those with lived experience of catastrophic injury, and those closest to them, to understand and capture the value of peer support and build service pathways that reflect this.

Work closely with colleagues to recruit, onboard, train and support new and existing volunteers.

Build relationships with NHS, Local Authority, statutory and voluntary agencies to embed Day Ones Peer Support Programme in relevant networks, supporting delivery of high quality outcomes for patients, and those closest to them, affected by catastrophic injury.

Facilitate groups and deliver learning and training to peer support volunteers, staff and other health care professionals where relevant.

Maintain detailed records of activity and intervention with all service-users.

Collect, record and share evidence of impact including quantitative and qualitative data, information and feedback for internal and external reporting, in line with policies, procedures, processes and best practice for protecting and managing data held by Day One.

Provide cover for colleagues during periods of absence and support the wider services team with delivery and implementation of new services.

Build awareness of the role and charitys purpose through strong relationships across major trauma networks, ensuring eligible people everywhere have access to Day One support.

Strengthen Day Ones presence through local/regional awareness raising activities and events, working closely with our Fundraising and Communications team, supporting national activity, as well as regional activity.

Assist volunteers in representing Day One by supporting them to share their stories of major trauma injury and recovery in appropriate ways.

Be prepared to travel as required.

Keep up to date with developments within the trauma and peer support space.

OTHER TO NOTE

Development of the job description

The job description is subject to future review. The post holder is expected to contribute towards determining the future content of this role in the best interests of the charity as it develops and grows.

Equality, Diversity and Inclusion

Day One Trauma Support is proud to commit to creating and celebrating a diverse and inclusive team to deliver the best quality service that we people we support are unique, and we want you to be too. We are a welcoming and inclusive employer providing a family friendly and flexible environment. We are supportive of everyone regardless of their background. Wed like you to be able to bring your authentic self to work. We really value that. Be you

Disclosure and Barring Service

If you are offered a position, you will be required to undertake a DBS check.

Working on hospital sites

While your contract of employment is with Day OneTrauma Support, when you are working on site atNHS Trusts you must comply with any site rules, protocols and measures that are in place on that site or specific to the work you are will be discussed with you and will form part of any agreements between Day One and the respective NHS Trust/s.

For example, these may include:

Access and infection control

Health and safety

Confidentiality

Patient protocols

Experience

Essential

Desirable