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    Technical Support Coordinator - Maidenhead, Berkshire, United Kingdom - Abbott Laboratories

    Abbott Laboratories
    Abbott Laboratories Maidenhead, Berkshire, United Kingdom

    2 days ago

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    Description

    Technical Support Coordinator - technical, administrative role, based in Maidenhead page is loaded

    Technical Support Coordinator - technical, administrative role, based in Maidenhead

    Apply locations United Kingdom - Maidenhead time type Full time posted on Posted 14 Days Ago job requisition id

    JOB DESCRIPTION:

    We are recruiting for a Technical Support Coordinator to be responsible for the front and back office administrative and logistical support for the Vascular Capital Equipment Service Team across Region North (UK, Ireland, Poland, Nordics, Baltics), based from our Maidenhead office .

    What you'll do:

    • Provide Tier 1 Technical Support for the company's capital equipment systems to customers and internal staff, to include, opening a case for each technical support request, qualifying the case, following up on open cases until resolution, and efficiently and effectively partners with field service personnel
    • Handle incoming calls by phone and mail for external and internal customers, and associated administrative actions, such as preparing correspondence, maintaining electronic files, compiling and preparing reports etc.
    • Determine if and when to deploy field service support and/or equipment to customer location
    • Identifies and implements the most effective and cost-efficient means of resolution
    • Escalate complex cases
    • Documents, updates, and completes all calls in the appropriate call support system
    • Managing order processing for all servicing related activities, including sending repair/replacement parts to customers and create field service work orders when appropriate
    • Support the Capital Equipment team members for optimal scheduling of field interventions, both non-planned and planned
    • Assist in administrative follow-up and documenting field service interventions per QA system requirements
    • Assist in Capital Equipment customer service tasks such as management of the demo systems

    What you'll need:

    • Bachelor's Degree in technical field ideal or equivalent experience (emphasis on electrical or hardware engineering preferred)
    • Business administrative experience is required
    • Ideally previous experience in scheduling tasks and/or people using any kind of scheduling software
    • Strong verbal and written interpersonal and communication skills, with the ability to effectively communicate at multiple levels in the organisation
    • Strong organisation and follow-up skills
    • Ability to work independently in a fast-paced environment with little supervision and maintain superb attention to detail
    • Computer skills: MSOffice and SAP required
    • Ability to be flexible and respond to situations at short notice
    • Familiarity within medical devices or cathlab/operating room procedures and protocol would be a plus
    • Knowledge of warehouse executions is a plus

    As you'd expect from a global healthcare company, we offer a fantastic range of benefits to support you and your family, including competitive salaries and bonus potential, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

    The base pay for this position is

    N/A

    In specific locations, the pay range may vary from the range posted.

    JOB FAMILY:

    Field Services

    DIVISION:

    AVD Vascular

    LOCATION:

    United Kingdom > Maidenhead : Abbott House

    ADDITIONAL LOCATIONS: WORK SHIFT:

    Standard

    TRAVEL:

    Yes, 5 % of the Time

    MEDICAL SURVEILLANCE:

    Not Applicable

    SIGNIFICANT WORK ACTIVITIES:

    Not Applicable

    Similar Jobs (1) Clinical Specialist - Endovascular (Vessel Closure) South UK

    locations 2 Locations time type Full time posted on Posted 13 Days Ago

    Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

    The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges.

    We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

    #J-18808-Ljbffr
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