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    Office Consultant - London, United Kingdom - Miro Group

    Miro Group
    Miro Group London, United Kingdom

    3 weeks ago

    Default job background
    Description

    Miro's Onboarding Services team sits within the Technical Services organization and is focused on guiding Enterprise plan customers on technical and configuration methodologies to align to their security, permissions, and scalability requirements.

    The Onboarding Services team plays a critical role in the customer journey by helping them realize their visual collaboration objectives and driving quick time to value.

    In this role, you will lead customer discovery sessions to identify technical requirements during onboarding, deliver customer account migrations, and recommend product solutions that enable our customers to meet their business objectives.

    You will serve as a meaningful link between the Customer Success and Sales teams and Miro's technical (AMPED) organization, as well as a key partner to our Sales, Support, and Operations teams in shaping how our enterprise customer experience evolves with the customers' needs.

    Run technical migrations and deployment for Enterprise customers, including leading discovery sessions on security, scalability, and account structure needs, through delivering training and guidance on the Miro Administrative configuration
    Ensure customer engagement projects are delivered on time and completed according to plan
    You will work to resolve issues and risks in a multi-functional and collaborative way
    Collaborate closely with Customer Success, Account Managers, Customer Support, Solutions Engineering and Enterprise Product teams
    3+ year experience in a customer-facing role, preferably in customer success, implementation, onboarding, or service delivery
    ~ Empathy for customer anxiety and experience in helping customers deal with change management within their organization
    ~ Fluency in spoken and written German is mandatory

    Health insurance for you and your family
    Lunch, snacks and drinks provided in the office
    Wellbeing benefit and WFH equipment allowance
    Annual learning and development allowance to grow your skills and career

    Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100.

    Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
    At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences.

    Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together.

    Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

    Do you have professional working proficiency in German? (e.g. comfortable leading customer meetings in German)
    By submitting my application I agree that my data is being stored and processed.
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