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    Customer Experience Executive - United Kingdom - Greenmill Supply Co

    Greenmill Supply Co
    Greenmill Supply Co United Kingdom

    1 week ago

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    Description

    As the face of the company, you will be dealing with customers for their quoting, ordering, delivery queries and more through calls, emails, and live chat.

    Up to £25k per annum

    Working Hours: 8.30am – 5.15pm (Monday-Friday)

    About the role:

    Greenmill is one of the UK's leading wholesalers of Air Conditioning and Ventilation Install products. Our aim is to provide world-class service by committing to our mission of supplying products In Stock | On Site | On Time.

    We want everyone at Greenmill to succeed, and that's why we will provide you with a 6-week training program to equip you with the many skills involved in the role. As a family run business, we believe our team culture is the secret to our year-on-year growth, and we support talent development in any way we can.

    What will you be doing:

    The Customer Experience team are currently 16 members and growing They play a critical part in contributing to the company's success. As the face of the company, you will be dealing with customers for their quoting, ordering, delivery queries and more through calls, emails, and live chat. This fast-paced role is certain to keep those who love a busy day satisfied as you cover a wide variety of tasks as well as interacting with all areas of the company.

    • Minimum 1-year experience in a fast-paced customer service role
    • High level of accuracy
    • Positive attitude and a continuous improvement mindset
    • Basic computer skills
    • Happy to be part of a team, self-motivated
    • A good communicator and relationship-builder with colleagues and customers
    Nice to have:
    • Experience working against KPI's
    • Experience in a sale driven environment
    • 25 days annual leave (including Bank Holidays), (rising with service to a maximum of 28 days).
    • Employee Assistance Programme.
    • Opportunity to accumulate time back through pro-rata early morning starts.
    • Dress down Friday's.
    • Internal recognition scheme with staff prizes to be won
    • In the process of re-locating to a brand new, modern office later this year (location remains in Colchester).
    • Bespoke training plans (We take development seriously).

    We are proud of the culture here at Greenmill and believe the right person can thrive in an environment that staff have recently described in a survey as friendly, passionate, hard-working, and fun (to name a few). If you feel this role is right for you, we would love to see your application

    Customer Experience Executive About you

    Are you within commuting distance to our Colchester office?

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    What are some examples of KPIs you have been targeted against in previous/current role?

    Describe yourself in a couple of paragraphs Tell us a bit about yourself and how you can contribute to our culture at Greenmill?

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