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    Customer Service/Reception Apprentice - Plymouth, Devon, United Kingdom - The Focus Training Group

    The Focus Training Group
    The Focus Training Group Plymouth, Devon, United Kingdom

    3 weeks ago

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    Description
    Customer Service and Reception Apprenticeship NOAKES HABERMEHL AND KERR LIMITED

    This vacancy offers an ideal opportunity to develop customer skills and experience as an Optical Receptionist working for a busy practice based in Crownhill.

    The role is customer facing so you would be dealing with new and existing clients both face to face and over the phone, assisting with taking payments for services and booking appointments.

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Monday - Friday, 9.30pm plus Saturday, 9.Level 2 (GCSE)
    Providing excellent customer service at all times both face to face and over the phone
    Providing general office/admin support to admin team as/when required
    The training you will be getting
    On the job training to support job/role development
    Off the job training to support qualification requirements (College attendance one day per month)
    Employer to provide dedicated training time for Off the Job training requirements
    What to expect at the end of your apprenticeship
    ~ Possibility for progression within the company and further training/development - Clinical Assistant and Dispensing Optician for the right candidate on successful completion of Level 2

    Desired skills and personal qualities
    Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Initiative, Patience

    Part of qualification will require regular College attendance (one full day per month) to complete Off The Job training requirements.

    Training Centre is based at Marsh Mills, Plymouth.

    From small beginnings we have grown into a modern optical group with six well established practices based in and around Plymouth, South West Devon and Cornwall, along with our state-of-the-art optical lab at Ivybridge.

    We pride ourselves on retaining a high proportion of clinically qualified staff, working with local universities to offer placements to medical and optometry students and we regularly support a pre-reg Optometrist during their final year of qualification.

    Training
    Training provider
    FOCUS TRAINING (SW) LIMITED

    You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience.

    training
    qualifications, like an NVQ in a relevant field

    If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer.

    You will all need to agree any adjustments to your training plan.
    Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.
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