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    Customer Services Representative - Lincoln, United Kingdom - VINCI Facilities

    VINCI Facilities
    VINCI Facilities Lincoln, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Customer Services Representative

    Sub Division: Facilities Management

    Location: Lincoln

    Contract Type: Permanent

    Hours: Full Time - 40 hours - Monday to Friday

    Creating and maintaining great places to live and work delivered by excellent people who care...

    Purpose of Role

    Customer Service Representative
    Full time, permanent
    Salary: £24,035
    Hours: Monday to Friday
    Location: Lincoln

    Job Description

    We are recruiting for a Customer Service Representative to join a busy helpdesk environment on a FM contract team in Lincoln.

    Responsibilities

    You would be responsible for:

    •Issuing jobs to engineers

    •Updating CAFM system with progress on jobs

    •Providing support to the team and client

    •Logging calls and tracking updates on reactive works on site

    •Ensuring full detail is provided

    Essential Qualifications/Skills

    The successful candidate will have;

    •Experience in similar administrative role

    •A positive attitude to work

    •Good communication skills

    •Resilience and good organisational skills

    •Great IT Skills (eg) MS Office, Outlook + ability to pick up new systems

    In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.

    We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.

    Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other's differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

    Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

    VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.

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