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    Membership Manager - London, United Kingdom - Directors UK Ltd

    Directors UK Ltd
    Directors UK Ltd London, United Kingdom

    6 days ago

    Default job background
    Full time permanent
    Description

    Membership Manager

    About us

    Directors UK is the professional association of UK screen directors. It is a membership organisation representing the creative, economic and contractual interests of over 8,000 members – the majority of working TV and film directors in the UK. Directors UK negotiates rights deals and collects and distributes royalties to its members. It also campaigns and lobbies on its members' behalf and provides a range of services including legal advice, events and career development. Directors UK works closely with fellow organisations around the world to represent directors' rights and concerns, promotes excellence in the craft of direction and champions change to the current landscape to create an equal opportunity industry for all.

    Job role and duties

    This key role is responsible for managing the work of the membership department, including assessing and registering new member applications in accordance with industry best practice and liaising directly with our members. This role is responsible for processing the membership scheme direct debit collections, maintaining members' details on the database and ensuring that the sign up process is efficient. You will also work with other teams to effectively promote Directors UK membership to both members and non-members and be a first point of contact for members when joining. This role will also require analysis and presentation of membership data to stakeholders.

    Reporting to: Director of Distribution

    Direct reports: Membership Administrator

    Key Responsibilities include the following


    • Manage and oversee the Directors UK membership scheme, including vetting applications, processing the membership packs and inputting data into the Directors UK systems in accordance with industry best practices and requirements.


    • Efficiently manage the Directors UK direct debit collection scheme and provide appropriate monthly reporting to the finance team.


    • Manage the tracking of non-member directors and/or their estates and encourage them to join.


    • Work with the Director of Membership and the communications team to effectively promote the Directors UK membership scheme to potential new members, and highlight the benefits of upgrading to existing members, including attending key events.


    • Take the lead on strategic membership projects such as streamlining the sign up process, ensuring it remains fit for purpose, efficient and user-friendly.


    • Line management of the Membership Administrator, ensuring all work delivered is accurate, efficient and meets target deadlines and objectives.


    • Effectively respond to members' queries relating to membership, ensuring they are dealt with promptly and professionally.


    • Identify and handle the registration of the correct beneficiary of a deceased director with appropriate sensitivity, as well as dealing with any queries from them regarding their registration.


    • Analyse and present statistics on the composition of the membership to key stakeholders.


    • Maintain and clean data related to members, non-members and the membership scheme.


    • Ensure that all processes are well documented and catalogued and remain efficient and fit for purpose.


    • Ensure high levels of data governance and integrity and accuracy and in accordance with GDPR.

    The above list of job duties is not exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role.

    Personal specification


    • Excellent verbal and written communication and customer service skills.


    • Excellent attention to detail.


    • Well-organised, proactive and flexible in your approach to your work.


    • Able to work to deadlines and cope with periodic increases in workload.


    • Able to collaborate across teams and work independently.


    • Ability to interpret and handle complex data sets.

    Essential Skills and Experience

    Technical


    • Proficient in Excel, Microsoft Office, Outlook, Teams, Zoom.


    • Experience with membership databases or CRM systems.


    • Confident working with multiple database systems, data sets and channels and utilising them effectively.

    Knowledge


    • Experience working for a membership organisation or similar.


    • High degree of discretion, an awareness of handling confidential data, including some knowledge of General Data Protection Regulation (GDPR).

    Desirable Skills and Experience


    • Knowledge of and interest in Film & Television and the role of the director.


    • Knowledge of royalties and/or distribution of film and television.


    • Experience of working in a collective management organisation, broadcaster, producer or similar organisation.


    Key terms of employment

    Reporting to: Director of Distribution

    Salary: £40,000

    Hours: 9.30am - 5.30pm

    Work Days: Monday - Friday

    Location: We support a flexible, hybrid working approach with an expectation of 50% of working time in our office, and 50% working remotely. Our Directors UK office is at 4th Floor, 22 Stukeley Street, London WC2B 5LR

    Contract: Full Time permanent

    Holidays: 25 days per year plus all public and bank holidays (pro rata)

    Benefits


    • Company Pension Scheme.


    • Discretionary bonus.


    • Annual health check.


    • Life Assurance benefit (4 x salary paid to dependent).


    • Season Ticket Loan.


    • Perkbox (various discounts).


    • Eye Test (reimbursement of up to £50 for cost of annual eye test).


    • Cycle to Work scheme.

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