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Programme Lead Supported Learning
4 days ago
Leicester College Leicester, United Kingdom**Programme Lead Supported Learning. Part Time. 22.2 hours per week. Permanent.** · As a Programme Lead you will lead and oversee the coordination of courses in our specialist provision to support students who have severe, profound and complex needs, from the start of their learn ...
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Lead Inclusion Support Assistant
4 days ago
Classroom Recruiters Leicester, United Kingdom**Job Alert: Lead Inclusion Assistant - Empowering Specialist Child Services** · Are you looking for the next step in your career or maybe a complete change in working environment, are you ready for a unique and impactful role in a specialist child service in your local area?At C ...
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Lead, Support
18 minutes ago
Computer Futures Leicester, United KingdomI am looking for a seasoned individual to come in and help the End User Support function. Put in place and document a good customer service practise that is measurable. · Support and have best in service mindset · Help drive and understand the Win11 BAU support requirements dur ...
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Lead, Support
1 day ago
Computer Futures Leicester, United KingdomI am looking for a seasoned individual to come in and help the End User Support function. Put in place and document a good customer service practise that is measurable. · Support and have best in service mindset · Help drive and understand the Win11 BAU support requirements dur ...
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Ops & Support Lead
6 days ago
Amazon UK Services Ltd. Coalville, United KingdomExperience in program or project management · - Experience in supply chain · - Experienced in Operations · - Experience in managing people (leading a team) · Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Ama ...
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Resilience Lead Support
20 hours ago
eFinancialCareers Northampton, United KingdomAs a Barclays Resilience Lead Support, you will be accountable for assisting the VP (Vice President) Resilience Lead to Deliver an acceptable Risk Appetite position assisting with ensuring compliance against the Barclays Group Resilience Policy and Standards.You will also be Over ...
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Lead/support Workers
1 week ago
Midland Mencap Sutton Coldfield, United KingdomMidland Mencap is looking to recruit Lead Workers to provide support to adults with learning disabilities in the Sutton Coldfield area. · We place a high value upon integrity, ethical standards, and a commitment to excellence. · If you have experience working with adults with a l ...
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Lead/support Workers
1 week ago
Midland Mencap Sutton Coldfield, United KingdomMidland Mencap is looking to recruit Lead Workers to provide support to adults with learning disabilities in the Sutton Coldfield area. · We place a high value upon integrity, ethical standards, and a commitment to excellence. · If you have experience working with adults with a l ...
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Application Support Lead
1 week ago
Experian Nottingham, United KingdomCompany Description · **Who are Experian?** · We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and ...
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Student Support Lead
4 days ago
Archway Learning Trust Long Eaton, United KingdomOversee the running of Student Support acting as the point of contact for a specific campus · - Oversee the day to day support of Student Support staff ensuring that staff are on task and working effectively within their role · - Undertake return to work interviews · - Be the poi ...
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Student Support Lead
20 hours ago
Archway Learning Trust Long Eaton, United Kingdom**STUDENT SUPPORT LEAD RESPONSIBILITIES** · - Oversee day to day support of Student Support staff ensuring that: staff are on task and working effectively · - Undertake return to work interviews · - Be the contact for absence and manage the impact to ensure the quality of educati ...
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Lead/support Workers
2 days ago
Midland Mencap Sutton Coldfield, United KingdomMidland Mencap is looking to recruit Lead Workers to provide support to adults with learning disabilities in the Sutton Coldfield area. · We place a high value upon integrity, ethical standards, and a commitment to excellence. · If you have experience working with adults with a l ...
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Application Support Lead
1 week ago
Experian Nottingham, United KingdomCompany Description · **Who are Experian?** · We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and ...
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Lead Support Worker
20 hours ago
Action Housing & Support Derby, United Kingdom**Lead Support Worker** · **Arbor Project** · The LSW role will be to manage a client caseload, providing support that delivers positive outcomes for both the clients and the organisation, ensure accurate and timely records are kept and positively promote and engage the delivery ...
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Customer Support Lead
2 days ago
Sapphire Utility Solutions Derby, United Kingdom**Customer Solutions Plus is a joint venture between two of the UK's leading utility and infrastructure organisations; Network Plus and Sapphire Utility Solutions.** · The joint venture has been established to provide end to end wastewater services for our client, Severn Trent. C ...
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Customer Support Lead
1 week ago
Sapphire Utility Solutions Derby, United Kingdom**Customer Solutions Plus is a joint venture between two of the UK's leading utility and infrastructure organisations; Network Plus and Sapphire Utility Solutions.** · The joint venture has been established to provide end to end wastewater services for our client, Severn Trent. C ...
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Technical Support Lead
5 days ago
People Squad Coventry, United KingdomOur client is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. They aim to revolutionise the way business is conducted in its chosen business segments. The business is a leading p ...
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Theatre Support Services Lead
4 days ago
Nottingham University Hospitals NHS Trust Nottingham, United KingdomBand 7 · **Main area** · - Operating Theatres Department · - **Grade** · - Band 7 · - **Contract** · - Permanent · - **Hours** · - Full time · - Part time · 37.5 hours per week (Full Time 37.5 hours per week) · - **Job ref** · **Site** · - Cross Campus · - **Town** · - Nottingham ...
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Cloud Support Team Lead
4 days ago
Node4 Derby, United Kingdom**Become a change maker and join Node4.** · Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - **our people.** We want you ...
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Theatre Support Services Lead
6 days ago
Nottingham University Hospitals NHS Trust Nottingham, United KingdomBand 7 · **Main area** · - Operating Theatres Department · - **Grade** · - Band 7 · - **Contract** · - Permanent · - **Hours** · - Full time · - Part time · 37.5 hours per week (Full Time 37.5 hours per week) · - **Job ref** · **Site** · - Cross Campus · - **Town** · - Nottingham ...
Contract Management Support Lead - Leicester, United Kingdom - HAMILTON ROWE RECRUITMENT SERVICES LTD
Description
Lead Contract SupportCentral London - Mon - Fri 8am - 5pm
Permanent - £50,000 - £55,000
Our client, who is a leading building maintenance provider, is looking to add a Lead Contract Support to their team on a permanent basis.
The ideal candidate will have experience working with P&L and Debt Management.Lead Contract Support:
Responsible for the management of the help desk function, to include but not limited to;
Line management of all help desk employees
Managing the end to end process of reactive call management. Including logging of the work, follow through with the operational teams, uploading of documentation, customer expectation management, communication with the customer through the journey, closing
Daily, Weekly and Monthly reporting of help desk stats
Reviewing trends in data to understand quicker response times
Building process, procedure and governance planning
Ensuring adherence to account KPI's and SLA metric
Strategic analysis, forward looking guidance with a view to challenging the annual and long term plans that contribute to the commercial development of the business
Build governance packs to manage the requirements of the account from a contractual perspective. Ensure all are laid out, tracked, management plans and updates to client and account lead are regular and proactive
Experience with P&L Management and Debt Management
Working as a Lead Contract Support or Help Desk Manager
Knowledge of Microsoft Office, Sage Accounts/Payroll, Oracle, SharePoint, Power B, Bachelor's degree or master's degree in accounting, business, economics, finance, or a related field;,
computer skills; understanding of data privacy standards