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    Microsoft Server Engineer - Birmingham, United Kingdom - Reed Talent Solutions

    Reed Talent Solutions
    Reed Talent Solutions Birmingham, United Kingdom

    4 days ago

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    Description

    The role holder will be part of a national 2nd Line Support team and will be a key contact for site specific incidents and requests.

    They will provide UKHSA staff with the support, guidance, and advice to allow them to work on the UKHSA network without disruption.

    They will also support the Lead and Senior Engineers in any system implementations or incidents as directed.
    Other local engineers at all levels
    Relevant suppliers of hardware, software and services

    Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices.

    Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools.

    Provide technical support and troubleshooting assistance for software installation, licensing, backup, and assurance.
    Working with ITIL processes including Request, Incident, Change, and Problem Management.
    Ensuring compliance with UKHSA ICT Security Policies.
    Conduct other work as directed by line management in accordance with departmental standards and policies.
    At times will work with colleagues in a remote product or virtual teams on specific areas to support the business need
    Professional development

    You should pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, while maintaining appropriate awareness of service provider requirements.

    Experience in a first- or second-line technical support role, supporting end user device hardware and software both face to face and remotely
    Experience of infrastructure support such as network or server management
    Experience/knowledge Microsoft operating systems and associated infrastructure
    Experience/knowledge Microsoft application software, including Office 365
    Experience of Asset and Configuration Management
    Previous experience within an ITIL environment and using ITIL tools, such as Service Now

    Clear communicator, able to use a range of methods, whilst ensuring communication has a clear purpose taking into accounts peoples individual needs.

    Evidence of excellent customer service skills and a commitment to improving services and performance for end users.
    Skills for nurturing key relationships and maintaining personal networks
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