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    Client Services Associate - London, United Kingdom - Salary Finance

    Salary Finance
    Salary Finance London, United Kingdom

    1 week ago

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    Description

    About you

  • You are resilient, empathetic, collaborative, detail-oriented, and self-motivated with excellent organisational, time and project management skills.
  • You enjoy interacting with clients on a daily basis, both over the phone and by email.
  • You have proven stakeholder engagement skills, with the ability to collaborate with internal and external stakeholders across all seniority levels in a highly collaborative environment with a high growth, scale-up mentality.
  • You delight in interacting with and solving problems for clients, going above and beyond to deliver world class service.
  • You love to get involved – be it in solving a specific issue for a client at a point in time, or driving changes through to help us make our product better.
  • You remain tactful and calm when having more challenging conversations with a client.
  • You have excellent verbal, and written skills, and are capable of presenting complex concepts and information in an easy to understand format.
  • You are degree educated or equivalent.

    • Awesome if

  • You have experience in a financial services or tech company.
  • You have experience in B2B client servicing
  • Proficient in google software and office suite, with a grasp of core Excel functions.

    • Who you are

    We embrace our differences, but there's one thing we like to share, which is our values, so it's important to us that you are:

  • Fearless, and able to make the impossible possible.
  • Responsible , and want to help build a business that delivers a meaningful difference to society.
  • Dedicated and want to commit to an exciting journey even through the highs and lows.
  • Empathetic and truly care about every colleague and customer.
  • United , because you understand we achieve more when we work as a team.
  • Humble, and take feedback as a way to continuously improve.

    • What do you get for all your hard work?

  • Company bonus scheme
  • 25 days holiday with an extra day off on your birthday
  • Office first with up to a day a week working from home
  • Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships
  • Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave
  • Great career development in a fast paced environment
  • Regular company socials (post covid, although we've got quite good at virtual ones too)
  • Volunteer days as part of our CSR program

    • More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more

    The interview process

  • Phone call with our Talent Manager - 20 mins
  • Video interview with Hiring Manager - 30 mins
  • Case Study to give you a taster of the role - 35 mins
  • In person interview with Head of Department, Stakeholder, and / or Team - 30 mins

    • We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team and are passionate about what we do.

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