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    2nd Technical Support Engineer - Birmingham, United Kingdom - Internetwork Expert

    Internetwork Expert
    Internetwork Expert Birmingham, United Kingdom

    1 week ago

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    Description
    Job Title: 2nd Line Technical Support Engineer

    Employment Type:
    Full time Mon-Fri, 37.5hrs a week, supporting shift hours 6am-8pm

    Location:
    Hybrid – Home based and Central Birmingham

    We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities.

    As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.

    This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.

    We are seeking a highly motivated and skilled 2nd Line Technical Support Engineer to join our first contact fix team.

    This role will be primarily focus on delivering excellent frontline customer service, knowledge creation, accuracy verification, and process improvement within the IT support environment.

    The successful candidate will possess strong technical knowledge, exceptional customer service skills, and the ability to collaborate effectively with both non-technical end users and IT engineers.

    This position offers a hybrid working arrangement, with a mix of remote work and on-site presence in our Birmingham office.

    At Spherica, we understand the importance of employee satisfaction, so we use communication platforms such as Microsoft Teams to keep interactions across the business easy and fun but most of all efficient and effective in the Modern Workplace.

    Our current benefits package is:

    ~22 days holiday basic
    ~ Additional birthday day off
    ~ Additional holiday day for each service year after year 2, up to 30 days
    ~£20 Birthday Voucher
    ~ Purchase of additional annual leave (salary sacrifice)
    ~ Purchase of additional pension contributions (salary sacrifice)
    ~ Recruitment Referral Incentive (£200 - £500 reward depending on level of role) for recommending a friend - T&C apply)
    ~ Employee Assist Program, Gym and Active discounts, employee 'Opt-IN' Visa 'Cash back' Pluxee Card.
    ~ All or part expensed contribution to home workers additional equipment - including company phone or contribution to personal phone bill.
    ~ Enhanced Paternity Pay
    ~ Enhanced Maternity Pay - with 2 years' service

    #
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