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    Senior Transformational Change Manager British Gas - United Kingdom - Icips

    Icips
    Icips United Kingdom

    2 weeks ago

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    Description

    British Gas
    Senior Transformational Change Manager British Gas

    The future of energy is changing, our energy needs are growing, and we need to be ready to help the people of the UK transition to greener homes.

    We're evolving Services & Solutions (S&S) to meet our business needs, now and in the future.

    We know what we need to do to be successful; we just need to get on and do it now.

    Customers just want us to deliver the right job at the right time and get through to us easily. All at the right price of course. Easy to say, we make every interaction easy, valuable and be the best. We have great products and services that we know customers want, but to be successful we need to grow.

    To get where we're going, we need Senior Transformational Change Managers to drive, lead and deliver significant operational change initiatives at pace to increase efficiency, drive simplicity and deliver improved customer outcomes for British Gas.

    We want thirsty operational change leaders.

    We need strong operational leaders who can demonstrate evidence of managing complex, large, improvement projects from conception to conclusion and will deliver brilliant operational, employee and customer benefits.

    You'll be adept at using best change and project practice techniques to identify operational improvement opportunities of material value, and you'll be someone who can bring strong collaboration and engagement skills, working in a cross-function matrix organisation at all levels, to deliver effective and sustainable change.

    We're keen to know you share our passion to embed and sustain change in our operational teams – we're here to give the best experience for our customers.

    Key Accountabilities Embedded within the Field Services operational unit, and with proximity to day-to-day customer performance, use best Change practice techniques coupled with insight to identify and drive material operational enablement opportunities from concept to embed, then sustain in our operational teams
    Accountable for the initiation of ideation, through to the success of execution and benefits of your business unit. Through successful execution of change and operational improvement, typically through a series of complex internal and external changes, to timeline and budget, ensuring return on investment is delivered in line with committed outcomes
    Responsible for business case creation; working with key stakeholders including Finance to gain funding and sponsorship
    Drive the strategy for your business unit, delivering material customer benefits (£ value for money, service improvement, NPS etc.) associated with each change or operational initiative
    Maintain clear and articulate plans for operational enablement initiatives, assessing risk and opportunity, and to drive delivery at pace

    Work with all areas of the business including supporting functions to align operational enablement scope, impact, budget, plan etc.

    across wide-ranging interconnected change
    Develop and nurture strong, positive and collaborative relationships with key stakeholders to ensure engagement and delivery of change
    Work to establish and deliver value through continuous improvement techniques through Field Services
    Deliver the program/portfolio of initiatives in accordance with quality and safety standards, agreed change methodology, and Portfolio Governance standards
    Ensure operational and regulatory risks associated with the transformation program are managed as appropriate Key requirements that we'll need you adept at already Change operational strategy, planning and execution
    Change ideation through to embedding and sustaining in large operations
    Business case build and realisation
    Change Impact assessment and measurement
    Implementation of change management frameworks, methodologies and methods We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we.

    We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger.

    We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.

    We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

    Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst.

    From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs.

    We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.

    In addition, after listening to what matters most to them, we have tailored our well-being & benefits package around our employees.

    ???? Competitive salary and bonus potential ???? Employee Energy Allowance at 15% of the government price cap ???? Pension scheme ???? Electric car lease scheme A generous company car cash allowance ? 33 days holiday allowance, inclusive of public holidays, and the option to buy up to 5 additional days ????????Excellent range of flexible benefits, including technology vouchers & travel insurance

    Institute for Continuous Improvement in Public Services

    Charity Registered in England:

    Company Number:

    #J-18808-Ljbffr
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