- Managementof program coordinator team - including division of duties androtas, always ensuring continuity ofservice.
- Working closelywith operational colleagues to drive efficiencies in process andservice delivery.
- Workingclosely with the Director of Program management and ProgramDirector to ensure PC service levels are aligned to client needsand opportunities for process enhancement arerecognised.
- Takes the leadfor ensuring all program reporting is well centralised andcompleted on time.
- Takes thelead for ensuring all client invoicing is completed on time andreportedefficiently.
- Represents thePC team within the MAPdivision.
- Travel will berequired (approximately 10%), primarily between UK and Ireland butwill be dependent on the teamlocations.
- Managementof all HCP enquires into the dedicated program email boxes andtelephone lines and inhouse portal systems (UniPhi and HealthPoint)
- Works closely withthe Project Management team to understand the specificities of eachprogram.
- Assists HCPs withqueries and escalates any medical enquires to the relevantpersonnel.
- Manages thequalification process as per relevant SOPs and cGDP processes forHCPs wishing to register withDurbin.
- Manages HCP andhospital accounts within Durbin systems liaising with QA colleaguesand finance colleagues to complete account set-up and revalidationif needed.
- Responsible formanagement of new requests entering the Durbin EAP portal (Uniphi),including assessment of basic criteria for enrolment of patientsinto each program by theirHCP.
- Enters product ordersinto Durbin Order systems (SAP, ASC) for onward delivery tologistics and warehouse colleagues toaction.
- Progresses approvedrequests for access into product orders and manages communicationswith internal colleagues and the HCP customer to ensure timely andcompliant delivery ofproduct.
- Provides alldocumentation for each order to logistics team to organize dispatchand shipment.
- Managesreports and dashboards to communicate on program metrics tointernal teams and also pharmaceutical companyclients.
- Creates and issuesinvoices for product orders and manages the submission of invoicesinto hospital and sitesystems.
- Liaison withinternal finance colleagues for reconciliation of overdue accountsand incoming invoicepayments.
- Thirdlevel education or relevant experience withinhealthcare/pharmaceuticals
- Fluentin English and one other language - any of French, Spanish, Italianor German
- Proficient in theuse of Microsoft office namely: Outlook, Word andExcel
- Previous experience ofERP systems use such as SAP or D365 anadvantage
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EAP Program Coordinator Team Lead - Hayes, United Kingdom - Uniphar Group
Description
Role:
TheProgram Coordinator Team Lead will be primarily responsibility formanaging the EAP coordinator team, guiding them through thetransformation into a globally adaptable unit and deliveringcustomer service excellence. Concurrently, the teal lead willuphold duties as a program coordinator, ensuring the seamlessoperational delivery of Uniphar's Early Access Programs thatdirectly engage HealthcareProfessionals.
Responsibilities
TeamLeader:
ProgramCo-Ordinator
Required
UnipharBackground
Uniphar Group is arapidly expanding diversified healthcare services business with aglobal footprint and a proud heritage in Ireland. Since Unipharbecame a publicly listed company in 2019, the Group has grownorganically and through a series of strategic acquisitions, whichcontinue to strengthen Uniphar's international reach. With aworkforce of more than 3,000 spread across Ireland, United Kingdom,Mainland Europe, MENA and the USA, Uniphar is a trusted globalpartner to pharma and medtech manufacturers, working to improvepatient access to medicines and treatments around theworld.
Uniphar providesoutsourced and specialised services to its clients, leveraging thestrong relationships with 200+ of the world's best knownpharmaco-medical manufacturers across multiple geographies, enabledby our cutting-edge digital technology and our expert teams.Uniphar is organised into three key divisions: Uniphar Supply Chain& Retail, Uniphar Medtech and UnipharPharma
UnipharPharma
Pharma is a global divisionoperating across US, Europe, APAC and MENA, bringing a range ofpharma services to manufacturers across the product life cycle. Weleverage this platform to provide unlicensed medicines, ormedicines that are otherwise difficult to source. In addition, wecommercialise launch and established brands to HCPs on behalf ofpharmaceutical clients across the globe. The core to this divisionis providing equitable access to medicinesglobally.
Culture atUniphar
From our leadership teamand across all of our divisions, Uniphar lives and breathes fourkey culture pillars:
1.We have a People Firstapproach, we do the right thing and take a stand for ourpeople.
2.We foster a strong EntrepreneurialSpirit where Adaptability, Commitment & Resilience isembodied in our way of working.
3.We have aCommon Purpose that connects our diversified businesses andpeople.
4. Finally, Trust is at the heart of howwe operate.
Howwe'd like to work together
As we are a global team, there is flexibilityto be based in one of Uniphar's offices or work from home. Theremay be a need for face to face meetings in other locations, asneeded. There may also some flexibility required in order tointeract with colleagues or clients in their time zones (i.e. it'snot a '9 to 5' type of job). In return, you will be joining anenvironment that understands how inter-twined work and life havebecome - and both the benefits and challenges that brings - andtherefore offers a flexible, progressive way of supporting itthrough our Hybrid Working philosophy.
