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    Local IT Support Specialist - United Kingdom - Quotient Sciences Limited

    Quotient Sciences Limited
    Quotient Sciences Limited United Kingdom

    4 weeks ago

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    Description

    Quotient Sciences is a drug development and manufacturing accelerator providing integrated programs and tailored services across the entire development pathway.

    Cutting through silos across a range of drug development capabilities, we help biotech and pharma customers save precious time and money in getting drugs to patients.

    As a growing and successful business, we employ more than 1,300 talented individuals globally, located at state-of-the-art development, manufacturing and clinical facilities in the UK and USA.

    Science, Agility and Culture are the core components that define Quotient Sciences, enabling us to do what we do in the way that we do it.

    People join Quotient Sciences because we are a respected member of the drug development community that's focused on innovation and are driven by an unswerving belief that ideas need to become solutions, and molecules need to become cures, fast.

    To provide support for IT systems, software, hardware, and users, in support of the Quotient business and its customers/clients. To assist in the day-to-day administration of the IT helpdesk and any associated tasks. To work to assist with projects and develop IT initiatives for the business. Colleagues holding this role will provide helpdesk support as well as providing project related support.
    This role is Hybrid based from out Alnwick site and must be on site 2-3 days per week
    Assisting in meeting agreed SLA's/KPI's/Metrics for IT support services
    Support users and external clients as required
    Assist with the daily running of the IT department
    Provide ad-hoc out of hours support to cover for critical/ emergency IT issues
    Any other IT/facility based duties required by the business
    Project related work to support roll out of new technology and systems
    Travel to other UK sites as needed for the provision of local support and IT projects

    Provide transitional support to system users and support the transition of new systems into service and business as usual support.

    Assist with the daily running of system and change projects.
    Qualifications & experience required for competent performance.
    ~
    ~2 years of working in an IT/Helpdesk environment
    ~ Proven knowledge of IT systems, software and support methods
    ~ A-Level or above qualifications in IT (or relevant industry experience/training)
    ~ Experience of dealing with customers both in person and on the phone
    ~ Experience of installing and configuring computer hardware, software, systems
    ~ Experience troubleshooting and configuring Microsoft Windows operating systems

    Our Commitment to Diversity, Equity and Inclusion Quotient Sciences are advocates for positive change and conscious inclusion.

    We strive to create a diverse Quotient family and develop a workplace culture that provides a sense of acceptance for every person within our organisation.

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