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    Training and Technical Author - London, United Kingdom - All Africa Capital Limited

    All Africa Capital Limited
    All Africa Capital Limited London, United Kingdom

    1 week ago

    Default job background
    Banking / Loans
    Description
    All Africa Capital is looking to develop market leading experiences in mortgages, savings, and current accounts.

    If you love the thrill of a startup environment and are ready to bring your mix of skills, passion, and attention to detail to the table, then this is the role for you.

    We are seeking Technical Writers to lead the documentation of technical development for the Bank.

    The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions.

    This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also collaborate with engineers, developers and other technical specialists in order to understand required content.


    Salary:
    up to £40,000

    Responsibilities
    Creating clear and concise material, taking care of editing and proofreading tasks
    Updating and maintaining a library of technical terminology and documentation
    Revising or rewriting existing technical literature
    Researching and gathering technical information and studying target audiences
    Testing whether users understand newly developed material
    Working closely together with printers, illustrators, graphic designers, translators and other relevant professionals
    Staying up to date with the latest trends and developments in the industry
    Producing electronic documentation in addition to hard copy manuals

    Lead by example
    ~ Lead the technical documentation and requirements to achieve regulatory compliance

    Collaborate with product teams
    ~ Collaborating with engineers, developers and other technical specialists to ensure that they understand the subject

    Elevate product at the Bank
    ~ Proactively and independently identify areas of opportunity for analysis

    Navigate the Bank environment and community
    Explore large, complex, and loosely defined datasets to create actionable insights
    Collaborate with the engineering teams to improve infrastructure, models and processes
    Identify opportunities to create efficiencies in team processes and tooling, including enabling other teams to self-serve on product management

    Demonstrate the Bank's values on a daily basis
    Operate in an iterative mindset, focused on delivering improvements and value at high velocity

    Document every action in either an issue, MR, the handbook, or READMEs so analyses and findings are discoverable, following the culture of handbook first.

    Key knowledge and Qualifications
    Proven working experience in technical writing of software documentation
    Ability to deliver high quality documentation paying close attention to detail
    Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
    Excellent written skills in English
    Strong working knowledge of Microsoft Office
    Basic familiarity with the SDLC and software development
    University degree in Computer Science, Engineering or equivalent preferred
    Familiarity with Jira and the XRAY plug in
    Ability to write user-friendly, engaging copy about highly technical subjects
    Ability to understand and accurately translate technical information for a general audience
    Knowledge of coding and scripting languages, such as C++, Python, HTML, CSS, and JavaScript
    Familiarity with content and learning management systems (CMS and LMS)
    Familiarity with documentation publishing software, such as MadCap, RoboHelp, or Wikis
    Excellent problem-solving skills
    Ability to effectively use of analytics to improve user-facing content and applicant programming interface (API)
    Past use of Agile/Scrum or similar collaborative tools a plus
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