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Milton Keynes

    Information Technology Support Engineer - Milton Keynes, United Kingdom - TechNET IT Recruitment Ltd

    TechNET IT Recruitment Ltd
    TechNET IT Recruitment Ltd Milton Keynes, United Kingdom

    3 days ago

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    Description

    System Support Technician

    Milton Keynes | On-site

    Up to £30,000 DOE

    A System Support Technician is required to join a passionate IT Managed Service Provider in the education sector. You will be part of a supportive and friendly team with ambitious growth plans, they offer excellent career development opportunities, structured CPD, and a rewarding training scheme. As part of this client's commitment to their employees, you will enjoy a comprehensive benefits package.

    The Role

    As a System Support Technician, you will be responsible for providing on-site support to schools, nurseries, and colleges delivering 1st and 2nd line support tasks. Responding promptly to helpdesk requests and troubleshooting desktop, AV, server and network issues. The role involves providing technical support and solutions, focusing on improving outcomes through effective IT support and maintenance.

    Some of what you will be doing:

    • Providing on-site support to schools, nurseries, and colleges, delivering 1st and 2nd line support tasks
    • Responding promptly to helpdesk request both on-site and remotely
    • Troubleshooting desktops, AV, servers and network issues
    • Conducting basics hardware and software repairs and deploying necessary updates
    • Maintaining accurate network documentation and assisting with customer requests
    • Offering technical guidance and support to school staff
    • Prioritising workload and meeting customers SLAs

    Ideally, your skills and experience will include:

    • 3+ years in Windows Desktop Support and 2+ years in Windows Server
    • Proficiency in hardware repair and troubleshooting, with experience in supporting AV installations
    • (Desired) CompTIA A+ Certification or equivalent experience
    • Familiarity with remote access technologies like TeamViewer and Datto EMM
    • (Desired) Education-specific technologies like MIS Solutions and AV Equipment
    • Managing mobile devices, Apple IOS, OSX, Google (G-Suite), and Office 365
    • Valid Drivers Licence
    • Eligible to pass a DBS Check
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