Jobs
>
London

    IT Specialist - London, United Kingdom - Deliveroo

    Deliveroo
    Deliveroo London, United Kingdom

    6 days ago

    Deliveroo background
    Full time
    Description

    About the team

    Here at Deliveroo we excel at delivery, after all, it is at the core of our business. Service delivery is no exception. That's why we are changing the way service delivery works. Our focus will always be the customer but we want to go beyond that and create an experience from the smallest problems. We are creating a TechBar team to help improve the impact we have on the business. Yes, there still will be tickets but with each ticket comes a new opportunity for development and continuous improvement.

    About the role

    We want you to bring your experience to help shape what the TechBar should look like and how it should operate. As we continue to grow we will expose you to the latest technologies as we work toward automation of the boring, leaving interesting challenges to be solved. We have no legacy tech meaning the tech we get is only going to get better and we aren't fixing Windows 95 problems. We are investing in our tech and working with some creative tools across RPA and service delivery. You will report directly to the Head of Operations for Technology and Engineering and will be an on-site role working from our London Head Office.

    What you'll do

  • Providing Technical Support to Deliveroo staff: Service Operations Specialists assist employees or customers with technical issues related to hardware, software, access management, and other IT systems.
  • Ticket Management in ServiceNow: Service Operations Specialists use ticketing systems to log, track, and prioritise support requests. This ensures that all issues are documented and addressed promptly. The specialists will ensure that detailed information about the nature of the issue, updates of pending tickets and the resolution of the same is filled out in all tickets.
  • Customer Service: Service Operations Specialists should listen to users' concerns and follow up with the user for pending tickets/requests and provide them with the status of the request.
  • Knowledge Base Management: Service Operations Specialists contribute to and maintain a knowledge base (Confluence and ServiceNow), which serves as a repository of common issues and their solutions.
  • Hardware and Software Setup: Service Operations Specialists help set up and configure hardware devices (laptops and mobile devices), software applications, and other IT equipment for our clients.
  • Training and User Education: Service Operations Specialists should strive to provide user education to enhance employees' understanding of technology tools and best practices to avoid repeated issues.
  • Collaboration with wider ET Team: Service Operations Specialists collaborate with other ET team members, such as JML, Workplace Engineering, Network, Security., to resolve complex issues and implement system improvements.
  • Asset Handling: management and care of laptops and mobile phones utilised by employees within the organisation. This includes tasks such as inventory tracking, hardware and software configurations, troubleshooting, maintenance, and ensuring security measures to safeguard sensitive data.
  • Support India Service Desk: Service Operations Specialists will be the backup for the service desk team in times of outage, or high volume/backlog of tickets Login and support them during India National Holidays/festivals so that the India team can spend time with their families.

    • Requirements

    We are looking for someone with 3+ years of experience in the technologies mentioned below:

  • Google Workspace (G Suite), Apple products, Windows experience are essential for this role
  • You will have a knowledge of supporting Google Workspace (G Suite) and experience with MacOS and Windows and supporting technologies, such as JAMF and Intune and Git
  • Nice to have experience below:
  • Chromebooks,
  • ZenDesk / ServiceNow / Data Studio,
  • Team Leadership/task management,
  • Slack,
  • Android,
  • AWS,
  • Networking Identity and Access Management
  • Python or any other programming language

    • Why Deliveroo

    Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

    We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

    Workplace & Benefits

    At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

    Diversity

    At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

    We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

    Please click to view our candidate privacy policy.

  • Hanland (Beijing) Management & Consulting Co., Ltd

    Property Management Specialist

    1 week ago

    Hanland (Beijing) Management & Consulting Co., Ltd London, United Kingdom

    岗位职责: · 1.英国物业租赁客户的日常运营工作,包括但不限于租赁期的材料准备、租赁期的硬件报修、信件收发、水电气等注册更新、日常问题处理等,租赁期后物业检查等; · 2.负责维护良好的客户关系,利用客户协商解决客户的问题,降低投诉率; · 3. 使用英语与海外相关资源进行沟通并解决客户问题; · 4. 处理日常工作中的文书工作,包括但不限于双语书信往来、英文沟通、文件存档等; · 5.配合部门负责人完成其他工作。 · 任职要求: · 1.大学本科以上学历; · 2.可以用英语作为工作语言; · 3. 工作经验不限,无相关经验工作可培养; · 4. 能 ...

  • SUITEX INTERNATIONAL MILANO Srl

    HR Specialist

    1 week ago

    SUITEX INTERNATIONAL MILANO Srl London, United Kingdom

    Suitex International è stata incaricata di ricercare un HR Specialist, che lavorerà presso gli uffici di Londra dell'azienda. · Il nostro cliente è un'azienda con una struttura retail capillare a livello internazionale (oltre 130 pv) e un programma di sviluppo molto forte. · ATTI ...

  • Hanland (Beijing) Management & Consulting Co., Ltd

    Property Management Specialist

    1 week ago

    Hanland (Beijing) Management & Consulting Co., Ltd London, United Kingdom

    岗位职责: · 1.英国物业租赁客户的日常运营工作,包括但不限于租赁期的材料准备、租赁期的硬件报修、信件收发、水电气等注册更新、日常问题处理等,租赁期后物业检查等; · 2.负责维护良好的客户关系,利用客户协商解决客户的问题,降低投诉率; · 3. 使用英语与海外相关资源进行沟通并解决客户问题; · 4. 处理日常工作中的文书工作,包括但不限于双语书信往来、英文沟通、文件存档等; · 5.配合部门负责人完成其他工作。 · 任职要求: · 1.大学本科以上学历; · 2.可以用英语作为工作语言; · 3. 工作经验不限,无相关经验工作可培养; · 4. 能 ...

  • Deliveroo

    IT Specialist

    15 hours ago

    Deliveroo London, United Kingdom

    **About the team** · Here at Deliveroo we excel at delivery, after all, it is at the core of our business. Service delivery is no exception. That's why we are changing the way service delivery works. Our focus will always be the customer but we want to go beyond that and create a ...

  • Chelsea and Westminster Hospital NHS Foundation Trust

    IT Specialist

    3 days ago

    Chelsea and Westminster Hospital NHS Foundation Trust London, United Kingdom

    The IT Specialist (Medical Devices) is responsible for the audit, identification and integration of Medical Devices where there is a requirement to connect them onto the Trusts data network. · The main responsibility of the post holder is to act as a lead for the IT Team liaising ...

  • Morgan Hunt Recruitment

    IT Specialist

    1 week ago

    Morgan Hunt Recruitment London, United Kingdom

    IT Specialist · North London - Onsite · 6 Months contract with extension · Offering £180 - £250 Per Day · My client are an leading Higher Education organisation that are looking for a IT Specialist to join the team and be responsible for being at the forefront of the support team ...

  • Bonhams

    Specialist

    1 day ago

    Bonhams London, United Kingdom

    **About Bonhams** · Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewell ...

  • Bonhams

    Specialist

    3 days ago

    Bonhams London, United Kingdom

    **About Bonhams** · Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewell ...

  • Bonhams

    Specialist

    1 week ago

    Bonhams London, United Kingdom

    **About Bonhams** · Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewell ...

  • De Beers Group of Companies

    Specialist

    1 week ago

    De Beers Group of Companies London, United Kingdom

    **Company Description · - You're talented and adaptable. That's why you'll fit in.** · As well as discovering, mining and processing many of the essential raw materials that enable, support and enhance modern life, our global business is involved in selling and marketing products ...

  • Reservations

    Specialist

    4 days ago

    Reservations London, United Kingdom

    **_Join the UK's most dynamic collection of hotels and restaurants_** · - At Edwardian Hotels London, it's the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide ...

  • De Beers Group of Companies

    Specialist

    1 week ago

    De Beers Group of Companies London, United Kingdom

    **Company Description · - You're talented and adaptable. That's why you'll fit in.** · As well as discovering, mining and processing many of the essential raw materials that enable, support and enhance modern life, our global business is involved in selling and marketing products ...

  • De Beers Group of Companies

    Specialist

    1 week ago

    De Beers Group of Companies London, United Kingdom

    **Company Description · - You're talented and adaptable. That's why you'll fit in.** · As well as discovering, mining and processing many of the essential raw materials that enable, support and enhance modern life, our global business is involved in selling and marketing products ...

  • De Beers Group of Companies

    Specialist

    2 days ago

    De Beers Group of Companies London, United Kingdom

    **Company Description · - You're talented and adaptable. That's why you'll fit in.** · As well as discovering, mining and processing many of the essential raw materials that enable, support and enhance modern life, our global business is involved in selling and marketing products ...

  • De Beers Group of Companies

    Specialist

    15 hours ago

    De Beers Group of Companies London, United Kingdom

    **Company Description · - You're talented and adaptable. That's why you'll fit in.** · As well as discovering, mining and processing many of the essential raw materials that enable, support and enhance modern life, our global business is involved in selling and marketing products ...

  • De Beers Group of Companies

    Specialist

    1 week ago

    De Beers Group of Companies London, United Kingdom

    **Company Description · - You're talented and adaptable. That's why you'll fit in.** · As well as discovering, mining and processing many of the essential raw materials that enable, support and enhance modern life, our global business is involved in selling and marketing products ...

  • De Beers Group of Companies

    Specialist

    1 week ago

    De Beers Group of Companies London, United Kingdom

    **Company Description · - You're talented and adaptable. That's why you'll fit in.** · As well as discovering, mining and processing many of the essential raw materials that enable, support and enhance modern life, our global business is involved in selling and marketing products ...

  • Warner Bros. Discovery

    Specialist

    4 days ago

    Warner Bros. Discovery London, United Kingdom

    **_Every great story has a new beginning, and yours starts here._** · **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** · **Who We Are ** · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, ...

  • De Beers Group of Companies

    Specialist

    1 week ago

    De Beers Group of Companies London, United Kingdom

    **Company Description · - You're talented and adaptable. That's why you'll fit in.** · As well as discovering, mining and processing many of the essential raw materials that enable, support and enhance modern life, our global business is involved in selling and marketing products ...

  • Warner Bros. Discovery

    Specialist

    1 week ago

    Warner Bros. Discovery London, United Kingdom

    **_Every great story has a new beginning, and yours starts here._** · **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** · **Who We Are ** · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, ...