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    Content Operations Manager - Bristol, United Kingdom - Likewize

    Likewize
    Likewize Bristol, United Kingdom

    5 days ago

    Default job background
    Full time
    Description

    Description

    :

    Content Operations Manager
    Bristol, UK (ONSITE)
    Salary: Up to £45,000per annum

    Likewize Support provide knowledge solutions and technical support for a range of world class brands, from banks & cell phone networks to retailers. Our Digital Delivery (DD) function creates and enables the communications for those support tools underpinned by continuous insight.

    We are part of Likewize. Likewize is a leading tech Protection and support company dedicated to resolving over 250 million tech problems each year. We are committed to delivering innovative solutions and exceptional service to our clients/customers.

    Job Profile
    The content team write articles, specs, step-by-step troubleshooter scripts and other support content which enable non-technical people to resolve technical problems and find the answers to general tech queries.

    This role requires a digital and tech-savvy manager to join and manage our digital content operations team. The right candidate will be adept at people management, with strong experience of managing teams. Confident managing a content pipeline whilst delivering continuous improvement, you will be comfortable getting content changes from A to B while ensuring good quality outputs are delivered.

    In a multi-disciplined role, you will be required to motivate and inspire your team while also managing client and senior stakeholder's expectations on delivery and deployment timings. Tracking of tasks is key and maintaining awareness of delivery at each stage from brief to deployment will be a success factor. Analytically minded you will be driven by data (internal & external) & KPI led.

    Core requirements

  • Manage and develop the team to create new content in response to:
  • New product releases
  • Voice of customer insight
  • Client requests and feedback
  • Operating system updates/releases
  • Market trends
  • Assign & track tasks & monitor progress accordingly implementing strong processes and cadence to ensure they are completed on time
  • Stay up to date with the latest device and operating system releases
  • Ensure that Content Editors have necessary training/equipment to deliver their objectives
  • Be the benchmark for quality of work produced – addressing & acting on gaps/concerns
  • Support Head of Digital Delivery in continuously reviewing and improving processes
  • Manage a roadmap of development improvements to IT & track these (via Sprints)
  • Ensure that customer's questions return the right answers & relevant responses in search
  • Review existing articles, specs and troubleshooter script content on a regular basis, evolving how how/what we deliver
  • Review and update content in response to insight & feedback
  • Respecting the value of information by following Likewize's data protection / information security policies and procedures

    • Strategic requirements

  • Strong team management experience
  • Familiarity with workflow management processes/tools
  • Project management or experience of day-to-day content delivery
  • Familiar with digital media and digital marketing tools
  • Good knowledge of excel
  • Good grasp of spelling and grammar
  • Clear writing style with good attention to detail
  • Understanding of UX & user centric design and journeys
  • Basic HTML (desirable but no essential)

    • Skills/Experience

  • Strong team management experience
  • Familiarity with workflow management processes/tools
  • Project management or experience of day-to-day content delivery
  • Familiar with digital media and digital marketing tools
  • Good knowledge of excel
  • Good grasp of spelling and grammar
  • Clear writing style with good attention to detail
  • Understanding of UX & user centric design and journeys
  • Basic HTML (desirable but no essential)

    • Personal attributes

  • Leadership experience
  • Confident pro-active approach
  • Technically capable, curious independent thinker- Interest in technology
  • Adept in problem solving & resolution
  • Team player with a 'can-do' attitude
  • Ability to work independently and meet deadlines
  • Diligence, attention to detail and the mindset of taking pride in your work
  • Must be self-motivated

    • We offer a competitive compensation and benefits packages, along with opportunities for professional growth and development.

    If you are a creative thinker who enjoys working in a dynamic and innovative environment, we would love to hear from you. Join our team and contribute to the success of Likewize Support

    Ensure Fairness & Embrace Differences

    We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.
    We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated – and are essential to our success.

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