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    L&D Manager - London, United Kingdom - Hunter Bond

    Hunter Bond
    Hunter Bond London, United Kingdom

    Found in: Appcast UK C C2 - 6 days ago

    Hunter Bond background
    Description

    My leading FinTech client are looking for an L&D Manager to own the L&D & Communications roadmap for Customer Services. You'll have overall responsibility for the delivery of their training and communications initiatives, with an initial focus on redesigning their current induction & nesting phase, with a long term focus on reducing speed to competency in the contact centre through improving overall training, communication and support approach.

    As part of this, you'll work as an expert to support the delivery and implementation of high standard learning, and oversee the planning, design, build and delivery of all content.

    This is a newly created role in a high growth business. A great opportunity

    The following skills/experience is essential:

    • Strong L&D background.
    • Good knowledge of e-learning platforms and practices.
    • Excellent communication skills.
    • Upbeat and engaging personality.

    The following is desirable:

    • Degree educated.
    • Good working knowledge of Customer Service Contact Centre.
    • Experience of working with CRMs (such as Salesforce).

    Salary: Excellent + bonus + good package

    Location: London (good work from home options available)

    If you are interested in this position and meet the above requirements please apply immediately.

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