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    L&D Partner/Manager - London, United Kingdom - Amazon TA

    Amazon TA
    Amazon TA London, United Kingdom

    2 weeks ago

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    Description
    Senior Learning Manager, Delivery Service Partners (DSP)
    At Amazon, we're working to be the most Customer-centric company on earth.

    One customer experience that we are constantly looking to take to a new level is how we fulfil and deliver orders.

    To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.

    We are looking for a dynamic, organized self-starter to be the EU subject matter expert, responsible for learning and development (L&D).

    Learning Manager will play a vital role in advancing Amazon's unique culture and enabling the success of our new Delivery Service Partners (DSPs) and Business Coaches (BC) within Amazon's last mile logistics operation.

    The role is designed from scoping to facilitate training for our new and existing partners - you will provide customer obsession in the onboarding experience by providing the knowledge our partners need to be successful.

    In addition, there will be plenty of opportunity to innovate via new L&D projects for our existing DSPs and BCs.

    This role will require frequent travel, up to 50% in peak periods.
    Location of the role is flexible across main Corporate offices in EU.
    Support the development of learning strategies for the DSP 2.0 model and oversee delivery against it.

    • Oversee and contribute to the development of programs using skillful application of adult learning theory. Overseeing backend configuration, integrations, innovations, updates, and roadmap.
    • Practical program management and administration experience: organization, managing details, keeping multiple tasks/projects on track, and managing change.
    • Participate in project teams to build positive, collaborative partnerships among SMEs, team members and stakeholders to scale learning and performance solutions.
    • Supporting our business development team by presenting our overall DSP program in front of groups, large and small, including a strong ability to answer complex questions on the fly.

    • One customer experience that we are constantly looking to take to a new level is how we fulfil and deliver orders.

      To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.

      We are looking for a dynamic, organized selfstarter to be the EU subject matter expert, responsible for learning and development (L&D).

      Learning Manager will play a vital role in advancing Amazon's unique culture and enabling the success of our new Delivery Service Partners (DSPs) and Business Coaches (BC) within Amazon's last mile logistics operation.

      The role is designed from scoping to facilitate training for our new and existing partners you will provide customer obsession in the onboarding experience by providing the knowledge our partners need to be successful.

      In addition, there will be plenty of opportunity to innovate via new L&D projects for our existing DSPs and BCs.

      This role will require frequent travel, up to 50% in peak periods.
    Location of the role is flexible across main Corporate offices in EU.
    Support the development of learning strategies for the DSP 2.0 model and oversee delivery against it.

    • Oversee and contribute to the development of programs using skillful application of adult learning theory. Overseeing backend configuration, integrations, innovations, updates, and roadmap.
    • Practical program management and administration experience: organization, managing details, keeping multiple tasks/projects on track, and managing change.
    • Participate in project teams to build positive, collaborative partnerships among SMEs, team members and stakeholders to scale learning and performance solutions.
    • Supporting our business development team by presenting our overall DSP program in front of groups, large and small, including a strong ability to answer complex questions on the fly.
    • Knowledge of API/LMS integrations, Salesforce would be an advantage
    • Strong experience in developing and delivering against an L&D strategy for external audiences.
    • Excellent skills in digital learning content creation and elearning authoring tools.


    • PREFERRED QUALIFICATIONS

    • Prior L&D, logistics or human resources experience.
    • Master degree in education, psychology, or adult learning.
    • Experience in managing big data
    - virtual training

    • Excellent experience in owning and developing standards for curriculum development and content.
    • Experience consulting with business partners to identify needs and develop innovative solutions.
    Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.

    If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT.

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