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    Store Manager - London, United Kingdom - Canada Goose

    Canada Goose
    Canada Goose London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    Job Purpose:

    The Store Manager is responsible for creating highly engaging customer journeys. Canadian Warmth "Expertise in any recommendation, warmth in every interaction " is how Canada Goose brings those journeys to life. Ultimately, they are responsible for the quantitative and qualitative Key Performance Indicators (KPI's) of the store. They lead the store with an entrepreneurial mindset and are accountable for store performance in all areas – Store Financial Performance, Customer Journey, Talent Development and Engagement, and Operational Excellence. They drive highly engaging customer journey's that embody Canadian Warmth. They lead and create a culture of talent development and education. They direct operational excellence with a customer centric mindset. They ensure that their respective location achieves its financial targets (revenue and profit). They are stewards of Canada Goose's values and culture.

    What You'll Do:

    Store Financial Performance:

  • Achieve or exceed performance objectives and sales targets including both the top and bottom-line results as well as the KPIs of Sales Density (Sales per square foot or metre) and Comparative Revenue Growth (LFL)
  • Continuously analyze key performance indicators and leverage insights to create and execute action plans that drive performance
  • Partner with marketing to drive locally relevant commercial opportunities.
  • Leverage strategic partnerships to ensure store has adequate resources to achieve and exceed performance goals. (, inventory, labour, etc.)

    • Customer Journey:

  • Deliver a superior customer service journey reflective of Canadian Warmth that translates into an exceptional Net Promoter Score (NPS) and other customer engagement metrics.
  • Teach, coach, and demonstrate sales floor leadership and selling behaviours that drive Conversion, Average Transaction Value (ATV) and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
  • Ensure the execution and maintenance of exceptional visual merchandising that is reflective of a luxury lifestyle brand
  • Resolve customer issues through a customer centric lens by investigating opportunities, developing solutions, and coaching team on resolution of similar challenges in the future
  • Lead the sales floor experience during the most crucial business times, exhibiting best in class leadership
  • Create and foster lasting client relationships through consistent engagement and use of Canada Goose tools

    • Talent Development & Engagement:

  • Create a culture of talent development and ongoing education for the entire store team
  • Foster an inclusive and diverse working environment
  • Lead, execute, and follow up on all educational initiatives and strategies
  • Actively coach and develop direct reports to improve performance, foster growth and create future leaders
  • Create internal leadership developmental and succession plans
  • Continuously coach selling behaviours that drive Brand Ambassador performance and enhance the customer journey
  • Inspire and maintain an outstanding employee experience and drive Employee Engagement
  • Maintain an open-door environment that encourages feedback and discourse
  • Consistently recruit to build an external network of talent

    • Operational Excellence:

  • Analyze and proactively react to inventory needs and merchandise flow to ensure product availability
  • Provide consistent and timely customer feedback on product assortment
  • Partner with internal teams to drive our omni-channel experience to maximize productivity
  • Lead loss prevention with a teaching mindset that minimizes loss and increases safety
  • Create effective schedules that prioritize the customer journey, maximizes productivity, and manages labour spends
  • Teach, coach, and execute all Canada Goose operational standards with excellence. (, stockroom organization, cleanliness standards, opening and closing procedures, etc.)
  • Disciplined management of all store-controlled spending – supplies, external security guarding, labour budgets and make recommendation for cost saving where appropriate.
  • Teach, coach, and ensure consistent use of strategic tools – communications platform, automated scheduling tool, payroll management, queue management, learning management, virtual appointment platform
  • Partner with key cross functional teams to ensure the physical store space is maintained at the highest level
  • Maintain a good relationship with landlord to maximize business opportunities

    • Let's Talk About You:

  • 3 to 5 years of leadership experience in a related industry
  • Experience working with luxury lifestyle brands is an asset
  • Previous Flagship or high-volume traffic experience is an asset
  • Experience in maintaining operational excellence in retail stores (payroll, shrink management, inventory management, etc.)
  • Proven leadership qualities in developing and mentoring retail leaders
  • Store profit and loss (P&L), payroll and expense management
  • Leadership Skills- recruitment and development of talent (managers and brand ambassador levels)
  • Strong grasp of presenting to groups and managing product knowledge (PK) sessions
  • Solid understanding of retail math and using analytics in a business environment
  • Operations specialist- driving performance through internal KPI's
  • Analytical driver with keen attention to detail
  • Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
  • Strong time management and organizational skills, ability to multi-task in a fast-paced environment
  • Solid knowledge and understanding of retail metrics
  • Strong negotiation skills combined with an adaptable approach to selling
  • Ability to establish and maintain strong interpersonal relationships
  • Employee Development: leverage impactful development plans and performance management to collaboratively draw the best out of each employee.
  • Excellent communication and interpersonal skills
  • Self-motivated, able to work independently and know when to seek guidance
  • Consistently exhibits Canada Goose's Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
  • Intermediate skills in Microsoft Office; specifically, Word and Excel
  • Fluent in English language both written and oral. Proficiency in local language (store location specific) is highly desired

    • Additional Information

    What's in it For You?

  • A company built on Canadian roots and heritage
  • Your work is recognized with a comprehensive and competitive Total Rewards Program
  • Opportunities for career growth through numerous internal and external programs
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
  • Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • Inspiring leaders and colleagues who will lift you up and help you grow

    • We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

    Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

    There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at

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