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    Specialist Services Administrator - United Kingdom - ZOLL Medical Corporation

    ZOLL Medical Corporation
    ZOLL Medical Corporation United Kingdom

    21 hours ago

    Default job background
    Description
    As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing.

    You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate).

    Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc).

    Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

    The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally.

    Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
    Office based role in Runcorn Description summary:
    As a Customer Support Specialist you are primarily responsible for front line customer interaction, advice and order processing.

    You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate).

    Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc).
    Nurture and develop centre of customer service excellence
    Assist customer service sites and offices and liaise with all business functions
    Day-to-day operation of Customer Experience Department for ZOLL Resuscitation products
    Processing fault finding and the creation of Service Reports
    Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
    Properly handle and report customer complaints by following escalating procedures.
    Completing departmental administration and order management as required
    Experience in working in a customer service environment
    Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
    Languages – fluency in written and spoken English essential
    Minimum experience with ISO 9001 or 13485 medical device quality system preferred

    Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

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