- Assessing the feasibility of the introduction of enhancements to the Pupil Services system and the preparation of business cases and appropriate reports.
- Making recommendations for the modifications of existing work practices and the introduction of new methods, practices, and procedures.
- Identifying software related faults and issues and escalating these for resolution.
- Working closely with services to manage and co-ordinate change controls and access to management information ensuring it meets the needs of users in line with EA operational policies and guidelines for data standards and safe and secure practice.
- Lead in ensuring that Pupil Services data is available for key operational use and analytical purposes to help drive data-driven decision making across EA.
- Creation, ownership, and maintenance of system documentation.
- Influencing the prioritisation of requests from business users.
- Will use appropriate methods including PRINCE2 and Agile.
- Managing and developing staff to ensure provision of a cost effective and efficient service in line with Continuous Improvement objectives.
- Advising the Data Analytics and Insights Lead on new business developments.
- Work in collaboration with IT support as appropriate to maintain user accounts ensuring appropriate user access to system functions, and regular maintenance of system access to reflect staff changes.
- Audit system usage and practice to help drive performance and compliance.
- Assist the Data Analytics and Insight Lead to develop new standards, definitions, procedures, scripts, management information reports and insights for Pupil Services.
- Develop and maintain effective communication with pupil services system users and service departments to respond to system maintenance needs as required.
- Manage issues of data quality on the pupil services system to ensure data is fit for purpose.
- Work with Pupil Services to provide business insights.
- Collect, organise, and study data.
- Apply tools and techniques for data analysis and data visualisation.
- Present data and conclusions in the most appropriate format for users.
- Work with Pupil Services to drive improvements in data management and data quality.
- Assist in defining data used by Pupil Services, how that data will be used and managed.
- Assist in defining data quality metrics.
- Supporting data quality issue analysis and remediation for strategic data.
- Assist Heads of Service and key stakeholders with the successful operation of their services through business processes that ensure appropriate governance and control.
- Develop and maintain standard operating procedures for the management of EA data, including master data, in line with EA operational and data policies and guidelines for data standards and safe and secure practice.
- Liaise and work co-operatively with services to ensure consistent and coherent approaches towards maintenance and handling of EA data, including master data, and to ensure the integrity and security of data held.
- Ensure the provision of effective pupil services system training to system users across EA. Ensure the training service is responsive and effective through regular monitoring of service provision, evaluation and review of training methods.
- Maintain a system user manual that provides users with relevant information on effective use of the system.
- Develop and maintain documentation regarding training processes and procedures.
- Providing technical support, guidance and advice to users in relation to the Pupil Services System.
- Attend team meetings in relation to Pupil Services System Management.
- Organise and chair a Pupil Services System User Group to ensure a single approach to system utilisation. This will also provide a forum for sharing knowledge in system use and agreeing prioritisation of key system developments.
- Attendance at seminars and training courses.
- Commitment to continuous personal and professional development.
- Represent EA in collaborative project structures or other initiatives, ensuring that its interests are presented and that decisions are influenced accordingly.
- Play a leading role in the replacement of the current system, and new digital enhancements working closely with strategic programmes of work or initiatives (including EdIS and Digital Transformation).
-
Operations Administrator
1 week ago
Brook Street UK Antrim, United Kingdom Full timeBrook Street is working with our client in Antrim to recruit an Ocean Operations Administrator on a full-time permanent basis. · Primary Responsibilities: · Liaise with customers ensuring that customer requests and queries are met and dealt with in accordance with a high level of ...
-
Operations Administrator
1 week ago
Brook Street UK Antrim, United Kingdom Full timeBrook Street is working with our client in Antrim to recruit an Ocean Operations Administrator on a full-time permanent basis. · Responsibilities · Pro-actively engage in all aspects of customer services - track & trace, generate delivery labels, customer quotations, etc · Liaise ...
-
Mechanical Engineer Building Services
2 days ago
Optimize Recruitment Antrim, United Kingdom Full timeEstablished, award winning building services design consultancy based in Antrim.Driven by a young ambitious Board of Directors, this consultancy is offering a defined career path, with a proven industry leader. · The successful individual will have the following:5+ years design ...
-
Temporary Customer Service Administrator
2 days ago
Uform Antrim, United KingdomAs part of our continued growth, an exciting opportunity has arisen within our Customer Services Team at Uform, for a **Customer Services Administrator. Monday to Friday 9am to 5pm.** · **About the role**: · **Key Responsibilities**: · - Outbound and inbound calls dealt with prom ...
-
Service Administrator
3 hours ago
Radius Payment Solutions Antrim, United KingdomJob Advert · **Gus Commercials Commercial T/A Radius Vehicle Solutions** · **Role - Service Administrator** · **Location - 22 Central Park, Mallusk, Newtownabbey BT36 4FS** · **Salary - £23,000 - £25,000** · **Hours - Mon - Fri 8am - 5pm with every 3**rd** Sat 8am - 12:30pm** · * ...
-
Governance Officer
1 week ago
MPA Recruitment Antrim, United Kingdom**JOB TITLE - **Governance Officer · **BAND - **5 · **DIRECTORATE - **Medical & Governance · **INITIAL LOCATION - **Bush House, Antrim · **REPORTS TO Band 6 Assurance Data Support Manager** · **ACCOUNTABLE TO Assistant Director Governance & Risk Management** · **FLEXIBLE WORKING ...
-
Administrative Assistant
1 week ago
MPA Recruitment Antrim, United Kingdom**Job Role**: Administrative Assistant (Band 3) · MPA are excited to be working alongside their large public sector client in the Antrim area to recruit for a Band 3 Administrative Assistant. · The post holder will provide an efficient administration support for the Administratio ...
-
Care Assistant
1 week ago
Job Board Direct ANTRIM, United Kingdom Full timeDomiciliary Care Assistant - Part and Full-time jobs (Antrim, Ballymoney, Coleraine Portrush, Portstewart, Lurgan, Portadown, Aghalee) · Complete Homecare 24 is one of the fastest growing & innovative family run care agencies in Northern Ireland. · At Complete Homecare 24 Pride ...
-
Billing Specialist
2 days ago
VANRATH Antrim, United Kingdom**The role**: · To provide a high level of customer service to energy contract customers through the provision of excellent aftersales care. To provide administrative and analytical support within the Billing Department as required and to lead in the production of accurate and ti ...
-
Plumber (Property Services)
2 days ago
Vanrath Antrim, United Kingdom**Job Reference**: RAP240123 · - **Job Title**: Plumber (Property Services) · - **Rate**:£13 to £14 + van / fuel · - **Location**: Antrim, Northern Ireland · **Plumber** · Are you looking for a Plumber role? Interested in working for a leading Property Services Contractor? · **VA ...
-
General Labourer
1 week ago
Pneutrol Antrim, United Kingdom**Pneutrol International Limited** · **Job Title**:Labourer** · **Reporting To: Calibration Team Leader / Manager** · **Company Background** · Pneutrol International Limited are one of the leading suppliers of Process Control Solutions in Europe. The company was formed in 1976 an ...
-
Maintenance Craftsperson
1 week ago
MPA Recruitment Antrim, United Kingdom**JOB TITLE: Maintenance Craftsperson (Fitter)** · **BAND: 4** · **DIRECTORATE/DIVISION: Estate Services** · **INITIAL LOCATION: Antrim Area Hospital** · **REPORTS TO: Planner Supervisor** · **ACCOUNTABLE TO: Senior Engineer** · **SALARY** · BAND 4 £22,549 - £24,882 per annum (pr ...
-
Commercial Account Handler
1 week ago
Plus One Personnel Antrim, United KingdomCommercial Account Handler · Job Details · **Sector**: · Customer Services · **Location**: · Antrim, Co Antrim, Northern Ireland · **Type**: · Permanent · **Salary**: · £30,000 to £35,000 · **Reference**: · 274120 · **Main Responsibilities** · - Your purpose is to ensure that all ...
-
Personal Assistant to Director
1 week ago
Barnardo's Antrim, United KingdomA rare opportunity has arisen to join the Northern Ireland Children's Services Region. We are looking for a Personal Assistant to the Director Children's Services of Barnardo's Northern Ireland, Michele Janes. · If you are looking to work for an organisation which supports and va ...
-
Network Engineer
1 week ago
Impact Search Ltd Antrim, United Kingdom Full timeJob Title: Senior Network Platform Engineer · Location: Antrim, Northern Ireland - Remote/Hybrid Options Available · (must be willing to travel to the office at least once per month) · About the Role: · A well-established Managed Service Provider (MSP) in Northern Ireland launche ...
-
Purchasing Assistant
3 hours ago
Mivan Limited Antrim, United KingdomWith over 45 years experience, Mivan is a dynamic and progressive specialist joinery and interior fit-out contractor with a reputation for excellence and innovation and an international track record of achievement within a broad range of sectors including luxury hotels, prime res ...
-
Sheq Coordinator
1 week ago
Vickerstock Antrim, United KingdomPosted 16 January 2023 · Salary Negotiable · LocationAntrim · Job type Permanent · DisciplineEnvironmental, Health & Safety Jobs · ReferenceCS1111_ · Contact NameConal Sheppard · **Job description**: · **SHEQ Co-Ordinator** · **Based Antrim Area** · **Further Training, Developme ...
-
Pallet Network Administrator
3 days ago
Cairn Delivery Service Ltd Antrim, United KingdomJob Summary: · We are seeking a highly skilled and motivated Pallet Network and TSS customs Administrator to join our team. The Administrator will be responsible for managing and maintaining our company's Pallet network systems, · **Responsibilities**: · - Monitor network jobs an ...
-
Customer Service Advisor
2 days ago
Industrial Temps Antrim, United KingdomOur Client in Antrim are actively recruiting for a **Customer Service Advisor** to join their team. The Customer Service assistant reports to the customer service manager. This position is located in **Antrim**. · **Pay Rate**: £10 per hour · **Job Type**: Temp - Perm · **Hours p ...
-
Internal Sales
3 days ago
Lister Machine Tools NI Ltd Antrim, United Kingdom**Responsibilities and Duties**: · 1. Engaging in the quoting, purchasing, sales and administration of spare parts direct to customers and also as requested by Service Engineers. Dividing incoming requests between two staff in the office, for equal workload. · 2. Engaging in the ...
Pupil Services System - Antrim, United Kingdom - Education Authority
Description
JOB DESCRIPTION
Service area: Continuous Improvement
Responsible to: Lead Data Governance Manager
Overall Job Purpose
The pupil services system is well established and is the critical support system for the delivery of many of the Education Authority's services. The system is accessible by several pupil services in EA including the Statutory Assessment and Review Service, the Education Psychology Service, Education Welfare, Transport and Admissions.
The post holder will act as the Insight Manager for EA pupil services, ensuring that management information reports are co-ordinated, consistent, accurate and accessible in line with EA operational and data policies and guidelines.
The post holder will coordinate pupil services management information ensuring it meets the needs of service users and Directorates and in line with EA operational policies and guidelines for data standards and safe and secure practice.
The post requires a high degree of interaction with users and senior management in the organisation, other education-sector organisations, the Department for Education, and with external organisations (such as system suppliers).
As a member of the Continuous Improvement Service, the post holder will share the responsibility for achievement of team objectives, be committed to multi-disciplinary working in driving forward a culture of digital first, high performance, innovation, modernisation and data driven decision making for the benefit of all our children and young people.
Change Management of current Pupil Services System
The post holder will be required to liaise with users and to lead / serve on teams to manage the pupil services system and provide insight. This will involve:
Team and Operations Management
Insight, Data Governance, Data Quality and Data Standards
Business User Support
Professional Development
Other Duties
