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Digital Performance Analyst
3 days ago
Nigel Frank International Manchester, United Kingdom**Digital Performance Analyst - Manchester** · Are you a talented Digital Performance Analyst looking for a new and exciting opportunity to work for a growing company? My client is putting a focus on their Business Intelligence and Cloud Technologies. My client is a Large consult ...
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Performance Marketing Analyst
2 days ago
The Candidate Ltd Manchester, United Kingdom**Performance Marketing Analyst - Ecommerce - Manchester - £40,000** · As a Performance Marketing Analyst you will be responsible for championing the analysis of marketing data across channels such as SEO, PPC, Affiliates, Display & Paid Social. You will work to deepen the unders ...
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Digital Services Performance Analyst
1 week ago
Nigel Frank International Manchester, United KingdomA growing software consultancy are looking for an experienced Google Analytics professional to join their team, where you'll be responsible for using Google Analytics to analyse the performance of digital services being delivered for their clients. · Please note that this role is ...
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Product Performance Analyst
6 days ago
IGT Manchester, United Kingdom Full timeProduct Performance Analyst Location: London or Manchester Are you ready to be part of a global gaming phenomenon? IGT is on the lookout for diverse, dynamic individuals across generations to revolutionize the gaming industry. If you're a tech-savvy, critical thinking individual ...
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Product Performance Analyst
1 week ago
IGT Manchester, United KingdomJob Description · Product Performance Analyst · Location: London or Manchester · Are you ready to be part of a global gaming phenomenon? IGT is on the lookout for diverse, dynamic individuals across generations to revolutionize the gaming industry. If you're a tech-savvy, critica ...
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Digital Performance Analysts
3 days ago
Department of Work & Pensions Greater Manchester, United KingdomDigital Performance Analyst: 97% pension contributions, hybrid working and flexible working hours. · Digital with Purpose. · DWP is the UK's largest government department. We help people into work and make payments worth over 195bn a year to support some of the most vulnerable ...
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Performance and BI Analyst
1 week ago
First Central Services Manchester, United KingdomHaywards Heath or Manchester Salary: £29,000 - £35,000 per year depending on experience Department: Customer & Operations · We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our o ...
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Performance Improvement Analyst
4 days ago
FirstGroup plc Manchester, United Kingdom Full timeDo you have drive, enthusiasm and a passion to help take the North further? If yes, then come and be part of our amazing team here at TransPennine Express. · Who are we? · We are an intercity train company connecting people and communities across our cities and major towns in the ...
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Product Performance Analyst
1 week ago
IGT Manchester, United KingdomProduct Performance AnalystLocation: London or ManchesterAre you ready to be part of a global gaming phenomenon? IGT is on the lookout for diverse, dynamic individuals across generations to revolutionize the gaming industry. If you're a tech-savvy, critical thinking individual wh ...
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Senior Analyst, Customer Care Performance
3 days ago
BNY Mellon Manchester, United KingdomBNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank ...
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Senior Analyst, Customer Care Performance
1 week ago
BNY Mellon Manchester, United Kingdom Full timeBNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank ...
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NatWest Group Manchester, United Kingdom Full timeJoin us as a Performance & Business Management Analyst · Take on a role with great career development potential as you work with business leaders · You'll be supporting the leadership team to deliver our business strategy and make sure that the operating rhythm is defined and man ...
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Operations Analyst
1 week ago
Blume Manchester, United Kingdom**Operations Analyst** · Didsbury, Greater Manchester (hybrid working) · **The Company** · Blume is one of the UK's leading customer acquisition specialists in the legal sector that is expanding rapidly across the UK, via both organic growth and M&A activity. · We have recently b ...
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Sales Analyst
1 week ago
Howells Solutions Manchester, United Kingdom**Sales Analyst** · **Manchester** · **Residential Housing** · Howells are currently recruiting for an organised and driven **Sales Analyst** in Manchester. They are a multi awarded winning business with a reputation for providing fantastic training, development and progression. ...
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Financial Crime Analyst
1 week ago
Gibson Hollyhomes Manchester, United Kingdom**Financial Crime Analyst** · **Manchester/ Hybrid** · **£30,000 - £45,000** · **Flexible work environment** · **Growing business** · **Fast pace market** · An exciting job working within a growing business specialising in the luxury merchandise sector as a Financial Crime Analys ...
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Business Analyst
3 days ago
Adria Solutions Ltd Manchester, United KingdomBusiness Analyst - Hybrid Working · On behalf of our growing client based in Manchester, we are recruiting a talented Business Analyst. · The Business Analyst will be responsible for: · - Contribute to the creation and maintenance of an open, collaborative environment · - Bring p ...
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Revenue Analyst
3 days ago
MRK Associates Manchester, United Kingdom**Revenue Analyst** · We are pleased to be working exclusively with our PE backed client based in central Manchester, who are looking for a Revenue Analyst to join their team on a permanent basis, working a hybrid model. · This person will be a key commercial strategist in this o ...
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Business Analyst
1 week ago
Sentient Talent Manchester, United Kingdom**Business Analyst - FinTech** · **Manchester (Hybrid)** · I've partnered with a leading FinTech company in Manchester to bolster their product team with a data driven **Business Analyst**. As a Business Analyst, you'll be responsible for analysing product features, ensuring top- ...
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Commercial Finance Analyst
2 days ago
FOCUS 5 RECRUITMENT LTD Manchester, United Kingdom**Commercial Finance Analyst** · **Manchester - hybrid working** · **£30,000 - £45,000 (Depending on Experience) + benefits** · Focus 5 Recruitment are looking for a Commercial Finance Analyst to sit within a small finance team of a fast growth business based in Manchester. In th ...
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Commercial Analyst
4 days ago
Futures Manufacturing Manchester, United Kingdom**Commercial Analyst**: · - Machester (hybrid working - 3 days in office) · Futures are excited to be working with a market leading fmcg business, with a diverse portfolio of exciting branded products. With a current turnover of £100M this FMCG giant is family-owned and operated ...
Performance Analysts - Manchester, United Kingdom - First Central Services
Description
We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data expertise; But, it's the people inside and outside our business that power us. They make us stand out, help us succeed.Do you have a passion for data and advanced knowledge of Microsoft Excel ? Do you come from a contact centre background and looking for your next step? We're looking for a Performance Analyst to join our Performance team in either our Salford Quays, Manchester or Haywards Heath, West Sussex offices.
In this role you'll utilise data and insights to drive performance in our operating teams. This will cover a wide range of key deliverables such as customer centricity, productivity, quality and cost.We're all about people and we're passionate about continuous improvement, so you'll support the Performance Analysis Manager (PAM) with regular reporting and action planning to continually progress our methods and team knowledge.
Contact Centre Experience – ideally in a Sales, Service or Renewals environmentStrong Data Analysis and interpretation skills
Advanced Microsoft Excel knowledge
Working closely with our operational teams to develop and deliver data led performance discussion and tracking, aligned to individual and department wide objectives
Utilise numerous data sources to develop deep insights into operational performance across the balanced scorecard and regular reporting against KPIs/SLAs
Support the PAM with delivery of clear frontline performance metrics aligned to business targets and objectives
Analysis of performance trends to identify performance variation, opportunities and risks
Present and visualise analysis so that it can be clearly understood and adds value to the business
Support the PAM in sessions with operational managers to highlight risks and opportunities, identify actions and track progress (Plan, Do, Check, Act)
Work with the operational teams to make recommendations to drive step changes in performance, following this through to delivery
Support the PAM with month and quarter end performance reporting and commentaries
Support the PAM in completing mid and end of year appraisal analysis and performance distributions
Support the wider Performance team as appropriate, leveraging skills and capabilities to respond to business needs
Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
Proven experience of data mining, transformation, synthesis and reporting
Proven experience of using data and insights to drive operational performance
Excellent knowledge of motor sales and claims processes, and awareness of the key levers for cost, quality, time and effort
Experience of using data and insights to lead performance discussions and formulating recommendations for improvement
Understanding of Service Level Agreements and Key Performance Indicators (KPIs)
Understanding of variation analysis to isolate cohorts of differing performance
Advanced level use of MS Office applications
Ability to present and visualise data to a high quality and adapt for wide range of audience
Problem solving skills and ability to think creatively to overcome data challenges
Ability to communicate risks and issues at all levels of the organisation
Champions the recognition of great performance
A flexible approach and positive attitude
Speaks with facts and data, not opinion
We're happy to discuss flexible working during the recruitment process.
As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.
Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and moreFlexible Bank Holidays
Eight flexible bank holidays; Electric Car Scheme
Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing
Flexible Working
We're flexible; most roles let you mix office and home working.
