- Complaint resolution of all types of complaint within Service Level Agreement
- Maintain complaint records.
- Liaise with Financial Ombudsman Service in respect to referred complaints.
- Assist in development and maintenance of complaint-handling procedures.
- Liaise with Customer Services when required.
- Assist with Complaint Management Information Reporting.
- Work closely with the relevant management teams to identify the root cause of a complaint and ensure the corrective action is undertaken to resolve the complaint in a timely manner for the Customer.
- 2-3 years' Financial services experience an advantage.
- Previous complaints handling experience, ideally within a regulated environment.
- Basic working knowledge of Life Assurance and Pension products.
- Knowledge of Conduct Risk and Good Customer outcomes.
- Strong organisational skills and workload management.
- Good communication skills both written and verbal.
- Empathy towards ethical business model and good customer outcomes culture.
- Be extremely organised and self-motivated, able to self-manage and prioritise work and have a desire to solve problems and eliminate waste.
- Able to communicate with the wider teams and be able to remain professional even when issues are contentious.
- GCSE 'O' Level or equivalent (including English and Mathematics)
- 'A' Levels (or equivalent) desirable
- Professional qualifications (financial or insurance) desirable
-
Compliance Auditor
1 day ago
Savills London, United KingdomA fantastic opportunity for an ISO/Compliance auditor or property professional to join a highly motivated in-house audit team, visiting Savills offices across the UK. · You'll conduct pre-audit work for Savills UK's annual program of ISO (Quality, Environmental, Health & Safety) ...
-
Compliance Auditor
3 days ago
Alexander Mann Solutions for Public Sector Resourcing London, United Kingdom**JOB TITLE X2 Compliance Auditors · - (Inside IR35)** · **Contract Term**: **6 Month** · **Contracting Authority**: Network Rail · **Location: Puddle Dock London-Hybrid-2 days in the office and the remainder working from home** · We are currently creating a pipeline for an upcom ...
-
Compliance Auditor
1 week ago
SoftwareOne London, United KingdomWhy SoftwareONE?: · The role: · SoftwareOne is a global organization, and we pride ourselves on our commitment to maintaining a strong compliance structure. As a · **Compliance Auditor**, you will play a key role in protecting our assets, enforcing internal policies, and ensuring ...
-
Compliance Auditor
3 days ago
Deriv London, United KingdomJob Information · Job Opening ID · - ZR_1667_JOB · Industry · - Legal & Compliance · City · - London · Country · - United Kingdom · As a Compliance Auditor at Deriv, you'll safeguard the company's integrity in a dynamically evolving fintech landscape. Your expertise in conducting ...
-
Compliance Auditor
1 week ago
Network Rail London, United KingdomCompliance Auditor · **Location**: · London, GB · **Department Name**: · Wales and Western Region · **About Network Rail**: · At Network Rail, we're part of a large family serving millions of passengers and freight users throughout the UK every day. Our service impacts millions o ...
-
Compliance Officer
2 days ago
Bramley Health Croydon, United Kingdom**Bramley Health are looking for a team player who's passionate about quality care and making a difference, to join their team as a Compliance Officer.** · The role of a Compliance Officer is extremely important to us as they ensure our homes are up to CQC standards and that our ...
-
Compliance Officer
6 days ago
John Whitgift Foundation Croydon, United KingdomWhitgift is a leading independent day and boarding school for boys, with approximately 1500 pupils including over one hundred boarding pupils and flexi boarding pupils. It is set in an attractive 48-acre parkland site in South Croydon enjoying excellent links to London, Surrey an ...
-
Compliance Officer
1 week ago
Harris Federation Croydon, United KingdomWe are looking for a Compliance Officer to join our team at the Harris Federation head office in East Croydon. · **About Us** · We are a pioneering education charity, and one of the leading multi-academy trusts in the country. We have a track record of taking on some of the most ...
-
Compliance Officer
1 week ago
Fox Morris Group Lambeth, United KingdomHYBRID WORKING · Fox Morris are working with London Borough of Lambeth Council in relations to finding a **Compliance Officer** to start work ASAP · **Responsibilities** · - As a Compliance Officer, you will play a key part of the Fostering and Permanency Service working across f ...
-
Esfa Auditor Compliance
2 days ago
Excellence Solutions Limited London, United Kingdom**Job Role**: · Are you an experienced Auditor passionate about maintaining high standards in Apprenticeship provision? We're hiring an Auditor and Standards Adviser to join our team and ensure compliance with ESFA funding regulations while guiding our efforts towards industry be ...
-
Compliance Auditor A001
1 week ago
CPM UK London, United Kingdom**CPM is thrilled to announce an opening for the position of Field Compliance Auditor within our Asda team. This is a permanent part-time role, requiring 16** hours between Thursday - Saturday.** **The responsibilities include working as part of the UK Compliance team, **conducti ...
-
Risk & Compliance Auditor
1 week ago
Amazon UK Services Ltd. London, United KingdomAudit or assessment experience - Excellent German and English communication abilities, both written and verbal - Exceptional attention to details, with a problem-solving and data-driven mindset - Ability to work with remote teams, including from other departments (e.g., Legal, Fi ...
-
Regional Compliance Officer
1 day ago
The Hyde Group Lewisham, United Kingdom**On-site at our Sheltered & Supported Housing Schemes** · **Covering SE London, Kent & Surrey with Lewisham office base** · **Up to £25,520 plus paid business mileage** · Hyde is looking to recruit a Regional Compliance Officer (Scheme Coordinator). · Hyde is one of the UK's lea ...
-
Richmond Recruitment Agency South Croydon, United KingdomOur client is a top UK chartered accountancy firm. They are a commercially astute organisation with a personal, partner-led service aimed at entrepreneurial small and medium enterprises (SMEs), large corporates and high-net worth individuals. · **The Role** · The role will involv ...
-
Compliance Officer
10 hours ago
Zorba Consulting Ltd Southwark, United Kingdom**Compliance Officer with IT &/or data security compliance and administration experience required by expanding SaaS provider to work in a remote or hybrid capacity (London).** · Reporting to the Compliance Manager, the role will provide daily support for all aspects of compliance ...
-
Compliance Officer Compliance
2 days ago
United Trust Bank London, United Kingdom**Responsibilities** · - Maintain and execute the Compliance Monitoring Plan, by conducting thematic and area specific reviews against KPI's; provide output in the form of written reports, suggesting severity of issue/s found, remedial actions, timescales and monitoring for closu ...
-
Compliance Officer
1 day ago
Massenhove Recruitment City of London, United Kingdom**Interim Compliance Officer -Project Implementation Support** · **Job Market - Compliance / Regulatory** · **Interim Compliance Officer -Project Implementation Support - About the role** · **Consumer Duty Project Implementation (6 month FTC - may go longer)** · To assist in the ...
-
Compliance Officer
1 week ago
CLARION PEOPLE LIMITED City of London, United KingdomAre you an experienced **Compliance Officer** that has worked in **Healthcare Recruitment**? · We have a great opportunity to work with a growing organisation that recruits Nurses, Doctors and other medical professionals into the NHS & prvate sector. · Our client is looking for a ...
-
Compliance Officer
1 day ago
PineBridge Investments London, United KingdomPineBridge Investments is seeking a Compliance Officer to join its EMEA Compliance team and assist with the execution of its compliance program and support PineBridge's financial crime prevention framework. This role will be based in PineBridge's London office and report into the ...
-
Junior Compliance Auditor
1 day ago
Reed Legal Redhill, United Kingdom**Compliance Audit - up to £33k - Support attaining ICA Accreditation - Hybrid - Surrey based.** · Global energy company looking for Compliance and Audit role for their Surrey based office.Part of the Audit & Compliance function reporting to the Head of Audit & Compliance. Extens ...
Customer Relations Officer/Compliance Auditor - Bromley, United Kingdom - Foresters Financial
Description
Summary of Role
To resolve complaints made to the firm according to the Financial Conduct Authority's (FCA) Dispute Resolution regulations to ensure all complaints handled receive the fairest outcome.
Key Responsibilities & Duties
Knowledge, Skills and Experience
Qualifications