- Ensuring that all faults are reported and despatched appropriately to support high levels of operational productivity. Paying close attention to relevant contract information.
- Developing an acute understanding of our customer's requirement in order to work in a fast paced, challenging environment
- Email handling, managing e-mails that come into the mailbox and actioning according to the relevant contract and responding in a professional manner.
- Monitoring of fault management systems and interfaces
- Take calls from various phone queues including customers, Police, members of public and switchboard calls.
- Follow daily schedule to ensure operation of tasks are completed and acknowledged.
- Actively participate in 121, Growth Talks, Team Briefs and Team meetings.
- Carry out business and local targets set by SOC Management, ensuring any administration or mandatory training is carried out as soon as possible.
- Liaise with IT and ensure all system issues are reported within good time.
- PC skills are essential and ideally experience of using Outlook, Word and Excel is desirable.
- Excellent communication skills both verbal and written are essential.
- Good attention to detail along with the ability to remain composed when working under pressure is essential.
- Customer facing experience is desirable.
- Ability to work independently and on own initiative, take ownership of a tasks and incidents until completion
- Ability to build relationships with colleagues & customers
- Excellent Organisational skills
- A self-motivator who can demonstrate good initiative
- Problem solving skills
- Experience of working in a team environment is essential
- Previous administration and co-ordination experience is desirable
-
Customer Service Advisor
6 hours ago
i247 Group Poole, United Kingdom**Job description** · Do you have a passion in delivering fantastic customer service and want to work in an industry you've not tried before? · We are looking for highly motivated, full-time and part-time agents who are looking for a role where they deliver a best-in-class custom ...
-
Service Advisor
6 hours ago
Poole Audi Poole, United KingdomWe currently have an opportunity for a Service Advisor to join our award-winning Audi Centre working a _**four day week.**_ · Working for Audi is a whole new working experience, you have a global brand behind you and a great career ahead of you. This is an empowering and supporti ...
-
Control Room Operator
6 hours ago
Britannia Parking Poole, United Kingdom**_Responsible for: _** · Operating the efficient and safe running of our control room service which includes the monitoring of CCTV across several different locations 24/7. The service will involve aiding the public in the use of the machinery and the car park generally. You are ...
-
Property Administrator
6 hours ago
Strato Homes Property Management Bournemouth, United Kingdom**Lettings: Property Administrator** · **We are a busy independent Lettings Agency looking for a hands-on Property Administrator to join our supportive team, based in Bournemouth.** · **- You will have a minimum of 2 years' experience within lettings, including 1 year as a proper ...
-
International Operations Responder
6 hours ago
Bond Williams Christchurch, United Kingdom40 hours on rotational shift pattern to include days, nights, weekends and bank holidays. · Main responsibilities: · - Provide professional initial response to client situations from across the globe whilst following the operational procedures · - Administer and maintain data int ...
-
Live in Carer
6 hours ago
Purbeck Personal Assistants Corfe Castle, United Kingdom'''Job Overview: · We are seeking compassionate and dedicated Caregivers to create a small team of live in carers to work on a 1 week on and 1 week off or 2 week on and 2 week off rota, with a 2 hour break each day. As a Caregiver, you will provide essential assistance and suppor ...
-
Senior Care Assistant
6 hours ago
Appcastenterprise Mudeford, United Kingdom**It's more than a possibility** · **Senior Care Lead** · **Days: Up to £13.40 per hour / Nights: Up to £14.15 per hour (including enhancements)** · **42 hours per week, contracts available on days and/or nights to support you and your work/life balance, including alternate weeke ...
-
Senior Care Assistant
6 hours ago
Appcastenterprise Barton On Sea, United Kingdom**It's more than a possibility** · **Senior Care Lead** · **Days: Up to £13.40 per hour / Nights: Up to £14.15 per hour (including enhancements)** · **42 hours per week, contracts available on days and/or nights to support you and your work/life balance, including alternate weeke ...
-
Late Shift Traffic Office Planner
4 days ago
Meachers Global Logistics Southampton, United Kingdom Full timeSalary £28,000 to £32,000 depending on Skills & Experience · Location: Nursling, Southampton · The role: · This is an excellent opportunity for someone who is an experienced planner / administrator, customer facing hands on focused individual looking to join and work within our t ...
-
Senior Care Assistant
6 hours ago
Appcastenterprise Lymington, United Kingdom**It's more than a possibility** · **Senior Care Lead** · **Days: Up to £13.40 per hour / Nights: Up to £14.15 per hour(including enhancements)** · **42 hours per week, contracts available on days and/or nights to support you and your work/life balance, including alternate weeken ...
-
Senior Care Assistant
6 hours ago
Appcastenterprise Lymington, United Kingdom**It's more than a possibility** · **Senior Care Lead** · **Days: Up to £13.40 per hour / Nights: Up to £14.15 per hour (including enhancements)** · **42 hours per week, contracts available on days and/or nights to support you and your work/life balance, including alternate weeke ...
-
Senior Care Assistant
6 hours ago
Appcastenterprise Lymington, United Kingdom**It's more than a possibility** · **Senior Care Lead** · **Days: Up to £13.40 per hour / Nights: Up to £14.15 per hour (including enhancements)** · **42 hours per week, contracts available on days and/or nights to support you and your work/life balance, including alternate weeke ...
-
Operating Department Practitioner
6 hours ago
Trident Healthcare Solutions Salisbury, United Kingdom**Trident Healthcare Is Hiring ODP.** · **Duties and Responsibilities** · Checking the anesthetic machine and troubleshooting problems · Getting the anaesthetic room ready - including preparation of a range of airway equipment, equipment for cannulation, preparation of equipment ...
-
Senior Care Assistant
6 hours ago
Colten Care Poundbury, United KingdomIt's more than a possibility · **Senior Care Lead** · **Days: Up to £13.40 per hour Nights: Up to £14.15 per hour (including enhancements)** · **42 hours per week, contracts available on days and/or nights to support you and your work/life balance, including alternate weekends (i ...
-
Sleep Practitioner
6 hours ago
Dorset County Hospital NHS Foundation Trust Dorchester, United KingdomThis is an exciting opportunity for a Band 5 Sleep Practitioner to join the new Dorset Sleep Service which will be providing Sleep Diagnostics and CPAP Therapy for Dorset residents in partnership with the Respiratory team from University Hospitals Dorset NHS Foundation Trust. The ...
-
Wedding & Events Coordinator
6 hours ago
Cholderton Rare Breeds Farm Salisbury, United Kingdom**Job description - Wedding & Events Coordinator** · Cholderton Rare Breeds Farm and Bluestone Vineyards are well · - established, family-run businesses which have created a new bespoke venture, which goes by the name Vine View Barn - Weddings & Events, based in Salisbury, Wiltsh ...
-
Junior Maritime Operations Officer
6 hours ago
Ambrey Southampton, United Kingdom**The Company** · Ambrey is a maritime security services specialist. Established in 2010 to create a security company that was more dynamic and creative than most traditional security firms, we have a fresh approach that puts the client's needs first. With over 120 permanent staf ...
-
Night Shift Factory Operative
17 hours ago
Citycentrerecruitment Poole, Dorset, United KingdomJoin to apply for the Night Shift Factory Operative role at City Centre Recruitment · 2 days ago Be among the first 25 applicants · Join to apply for the Night Shift Factory Operative role at City Centre Recruitment · Save this job with your existing LinkedIn profile, or ...
-
Shift Managers
6 days ago
Amazon TA Bournemouth, Dorset, United KingdomWhen you join Amazon as a Shift Manager, you'll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and busi ...
-
Shift Managers
5 days ago
Amazon TA Bournemouth, Dorset, United KingdomWhen you join Amazon as a Shift Manager, you'll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and busi ...
helpdesk Administrator Nights - Poole, United Kingdom - Yunex Traffic
Description
Purpose of the role
The role is responsible for the out of hours handling of various faults relating to traffic aswell as other various businesses in line with our customer's contract requirements within service level agreements. You will be expected to develop an expert understanding of our customer's requirements and support our local service teams whilst helping to establish our department within Yunex Traffic with both internal and external customers.
This role is very much desk based and very reactive. The role is predominantly working alone and managing phone calls, faults, e-mails and queries as they come in during our out of hours period. At times it can be very busy so being able to work independently and the ability to organise yourself and prioritise is key for this role.
We are a 24/7 Operations Centre, this is a shift-based role so applicants should be flexible and be able to work on a shift basis to include shifts between 19:00-06:30 weekdays and Bank Holidays and 16:30-09:30 Weekends. There will also be a week of day shifts once a month.
Areas of responsibility and tasks
Knowledge & Skills
The key competencies and capabilities for this role are:
Required experience
Useful Information
This role is shift based and working an average of 29 hours over a 4 week rotation with some weeks more and some less than 29 hours.
Training takes place within our office located on Sopers Lane in Poole, once fully trained we offer Hybrid working with the opportunity to work from home for some of your shifts.
