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Redditch

    Senior Onsite Support Engineer - Redditch, Worcestershire, United Kingdom - Central IT Solutions Ltd

    Central IT Solutions Ltd
    Central IT Solutions Ltd Redditch, Worcestershire, United Kingdom

    1 week ago

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    Description

    Benefits:

    1. Competitive salary (based on experience).
    2. Generous holiday entitlement of 25 days, excluding bank holidays.
    3. Private health care after successful probation period
    4. Opportunities for ongoing professional development and career advancement within the company.
    Company Overview:

    Central IT Solutions Ltd are a leading Managed Service Provider in the IT industry situated in the West Midlands, who are dedicated to delivering exceptional IT solutions and support to businesses across a plethora of different sectors. Committed to excellence and innovation, Central IT Solutions pride themselves on providing reliable services tailored to meet the unique needs of their clients.

    Job Description:

    We are currently seeking a seasoned Senior Onsite Engineer to join the team. The successful candidate will play a pivotal role in providing on-site technical support and solutions to our client base in and around the West Midlands. We are looking for an individual with exceptional communication skills, a background in IT, and the adeptness to adapt to various challenges in a fast-paced environment.

    Key Responsibilities:
    • Onsite technical support and assistance to clients within the West Midlands.
    • Proficiently troubleshoot and resolve hardware, software, and network issues in a timely manner.
    • Deploy, configure, and maintain IT systems and equipment tailored to client specifications.
    • Collaborate closely with clients and internal teams to identify and implement effective IT solutions.
    • Document all technical issues, resolutions, and configurations for future reference.
    • Remain up to date on the latest IT trends, technologies, and best practices to enhance service delivery.
    • Working on the service desk when you are in the office,
    Minimum Requirements:
    • 5 or more years' experience as a Senior Onsite Engineer or similar role
    • Knowledge in firewalls, switches, routers, including deployment, configuration, and troubleshooting.
    • Proficiency in diagnosing and resolving network issues, including wireless infrastructure.
    • Strong technical expertise across hardware, software, and networking concepts.
    • Experience with Windows Server and Windows Desktop Operating Systems.
    • Exceptional communication and interpersonal skills, with the ability to liaise effectively with clients and internal teams.
    • Proven track record of working independently and thinking critically to solve complex problems.
    • Valid UK driving license and willingness to travel to client sites across the United Kingdom when required.
    • Eligibility to work in the United Kingdom.
    Preferred Qualifications (desired not required):
    • Relevant IT certifications (e.g., CCNA, CompTIA A+, CompTIA Network+)
    • Experience in a customer-facing role, demonstrating strong client relationship management skills.
    • Familiarity with ITIL framework and practices to streamline service delivery processes.
    • Previous experience in an MSP, managing multiple client engagements simultaneously.
    Application Process:
    If you meet the minimum requirements and are enthusiastic about the opportunity to join our team, please submit your CV along with a tailored cover letter highlighting your relevant experience and why you are the ideal candidate for this position
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