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    Account Coordinator - London, United Kingdom - The Knot Worldwide

    The Knot Worldwide
    The Knot Worldwide London, United Kingdom

    2 weeks ago

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    Description
    Here at The Knot Worldwide, we believe in doing work that matters.

    In 16+ countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, and more) provide best-in-class products, services and content to take celebration planning from inspiration to action.

    We are one of the most trusted global wedding Vendor Marketplaces, our mobile apps are top-ranked, our features are premier and our magazine is a go-to on the newsstand.

    The Senior Coordinator Workplace and IT Coordinator position is a service-oriented individual and responsible for delivering an exceptional client experience to both our external and internal teams.

    You will play a key strategic role in aiding in the support of hybrid work, managing all office vendor relationships, operational projects and basic front line IT support.

    We are looking for a positive self-starter who is eager to thrive in a dynamic environment and is deeply passionate about providing high quality administrative support.

    This role is considered essential and required to be in our London office 5 days a week, travelling to Galway on occasion, quarterly and as needed, supporting our UK and Ireland teams.

    The individual will be a highly organised and personable HR/IT professional, able to diagnose, report and/or resolve workplace issues quickly.

    This position willand preferably have IT experience or qualifications (e.g IT Help Desk Technician, troubleshooting basic conference room or laptop equipment, act as a liaison between the office and virtual internal IT support) and able to manage multiple internal stakeholders, events and competing priorities.

    Ensure the office is being cleaned and maintained, managing cleaning contracts and conversations with employees to ensure everyone is doing their part
    Manage projects to adequate office to new requirements.
    Keep inventory and reorder supplies for Ireland and London office
    General Support HR policy and HR programs, initiatives, and solutions

    Provide basic, front line IT support to the office including but not limited to: ensuring conference rooms are in good working order, ipads are functioning correctly, basic troubleshooting.

    Be the onsite IT POC for meeting and event support
    Collaborate with IT to organise and equipment for new starters, retrieval of equipment from terminated employees and organise replacement laptops when needed
    Diagnose and troubleshoot technical issues, including account setup and office network configuration.
    Management of the access cards for offices + pull access card data for monthly ESG reporting
    General administrative and coordination support Initial point of contact for all office-related enquiries including liaison with building manager, Landlord and TKWW's Workplace team
    Competent health and safety person for the office (training will be provided)
    Maintain health and safety policies and help with compliance and observance
    Analyse, organise and report all data needed for ESG (training will be provided).
    Organise office, storage and desk moves
    Support the team with ad hoc administration

    Are able and willing to work in the office. This person will be considered an essential employee and therefore must be in office 5 days a week.
    ~ 3-5 years of Workplace and/or HR related experience, 2 years of office support and /or IT related experience.
    ~ Have knowledge of Word, Excel, PowerPoint, Google Calendar, and G-Suite
    ~ Basic troubleshooting of IT issues and google meet conference room equipment
    ~ Have the desire to innovate, identify problems and find creative solutions
    ~ Prior office administration experience required
    ~ Professional telephone manner
    ~ 25 days of holiday + bank holiday
    ~ Pension Scheme
    ~ Life insurance
    ~ Medical expenses covered
    ~ Access to a laptop and mobile phone as a work tool
    ~ Birthday day off
    ~ Referral program
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