- Apersonable and articulate individual who excels at building rapportwith customers and colleaguesalike.
- Minimum of 1 year ofexperience in a customer supportrole.
- Minimum of 1 year ofexperience in a technical support role or a demonstrable backgroundin techrelated interests oreducation.
- Willingnessto work in a telephonebased environment on a rotating basisincluding weekends and bankholidays.
- TimeManagement andOrganization
- 24000basic salary
- UncappedCommission Monthly Bonuses (5% of your basicsalary)
- Company Mobile andLaptop
- Hybrid Working ( Workfrom home 2 days a week)
- Generous 25 daysholiday
- Incentives and teamactivities ( meals and event days).
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Customer Support Advisor - Altrincham, United Kingdom - Sales Talent Connect Limited
Description
Customer SupportAdvisor
24k BasicSalary Uncapped Commission MonthlyBonuses.
Description
CustomerSupport Advisor
Provide Technical and Billing Support toour Consumer Customers
Average of 20 calls aday.
Location Hales AltrinchamWA15
Our client is currentlyseeking a dedicated Customer Support Specialist to join their team.In this role you will play a crucial part in ensuring our customersreceive timely and effective assistance across various channelsincluding phone email live chat and our ticketingsystem.
CompanyOverview
Our client pride themselves ondelivering businessclass Internet directly to your home utilisingtoptier infrastructure. Our commitment to excellence is evident inour ownership and operation of stateoftheart resilient networks ateach site we serve. We ensure that every premise receivesunparalleled connectivity offering synchronous speeds that empoweryou to fully utilise the digital world at affordable market rates.With our dedication to providing cuttingedge technology andreliable service we are your trusted partner in bringinghighquality Internet solutions right to yourdoorstep
KeyResponsibilities:
Respond promptly andcourteously to customer inquiries via phone email live chat or ourticketing system.
Meet and exceed service targetsestablished by the business ensuring exceptional customersatisfaction.
Utilise our internal ticketingsystem to log and manage support requests accurately adhering toour Quality Framework guidelines.
Assist customers withtechnical or billing queries providing thorough diagnostics andresolving issues promptly.
Determine and requestservice credits when applicable effectively managing customerexpectations regarding value and resolutiontimelines.
Initiate the addition of charges tocustomer accounts following fault resolution if deemednecessary.
Take ownership of complex issuesmanaging them through to full resolution while maintaining apositive customer experience and keeping customers informedthroughout the process.
Place orders forreplacement routers or equipment ensure timely fulfilment andarrange shipment to customers.
Respond toengineer requests for provisioning and troubleshoot or escalate anyerrors asneeded.
Requirements
Rewards
If you are someone whothrives in a fastpaced customerfocused environment and possessesexcellent communication and problemsolving skills we encourage youto apply for this exciting opportunity to make a difference in ourcustomers experience.
