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    Technical Services Manager - Northern Ireland, United Kingdom - 086 NT Mgmt Services Ireland Ltd

    086 NT Mgmt Services Ireland Ltd
    086 NT Mgmt Services Ireland Ltd Northern Ireland, United Kingdom

    3 days ago

    Default job background
    Full time
    Description
    Technical Coordinator, Quality Fund Services Centre page is loaded Technical Coordinator, Quality Fund Services Centre
    Apply locations Limerick, Ireland time type Full time posted on Posted 3 Days Ago job requisition id R124383

    About Northern Trust:

    Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

    Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.

    With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

    The Fund Service Centre provides third party investor services to a specific group of clients covering the full range of shareholder servicing functions including dealing, registration, AML, settlements, distributions and commissions.

    Reporting to the Quality and Complaint Manage r , y ou will be responsible for monitoring the quality of query handling within the Fund Service Centre, across all clients , with a view to ensuring that queries are handled to an exceptional standard.

    Carry ing out quality checks and reviews on all communication channels on behalf of the Fund Service Centre, measuring against agreed targets.

    ~ Provid ing coaching and support to team members as required and in line with the quality function role.

    ~ Provid ing support and training to new members of the team, following the new trainee flight path , ensur ing feedback sessions are carried out .

    ~ Utilis ing quality metrics/results to enhance existing new-hire training material.

    ~ Prepar ing and distribut ing team Quality MI within agreed deadlines , ensur ing timely feedback is provided t o partners to improve quality metrics.

    ~ Chairing monthly quality review meeting with the management team to share results and improvement opportunities identified .

    ~ Identify ing trends in investor queries across the wider Investor Service Centre network and proactively propose improvement opportunities to Senior Management on how we can better our service for our investors.

    ~ Support ing with Client Due Diligence requests as required .

    ~ Demonstrate flexibility by supporting with the wider team's complain t resolution and real-time query/ quality checks if required .

    Proven experience performing quality analysis in a multi-client contact centre environment preferred .

    ~ Strong analytical skills are required to research and resolve enquiries as well as complete trend analysis and prepare MI.

    ~ Must be proficient with Microsoft office products .

    ~ Interpersonal (relationship building, respectful, problem solving and understanding)

    ~ Thinking (decision making, idea generation, inclusion and problem solving)

    ~ You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
    Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Reasonable accommodation
    Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities.

    If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .

    Apply today and talk to us about your flexible working requirements and together we can achieve greater.
    Technical Coordinator, Fund Services Centre, Transfer Agency
    locations Limerick, Ireland time type Full time posted on Posted 16 Days Ago Training Consultant, Fund Services Centre
    locations Limerick, Ireland time type Full time posted on Posted 16 Days Ago Senior Analyst, Fund Services Centre, Transfer Agency

    locations Limerick, Ireland time type Full time posted on Posted 16 Days Ago A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals.

    Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we've been named one of the world's most admired companies.

    Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call North America), Asia Pacific), India), Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

    It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants.

    Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age.

    This includes human resources' decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

    Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.


    EMEA EEO STATEMENT

    It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants.

    Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age.

    This includes human resources' decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

    It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.

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