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    Customer Experience Assistant - Newbury, Berkshire, United Kingdom - Stryker Corporation

    Stryker Corporation
    Stryker Corporation Newbury, Berkshire, United Kingdom

    2 weeks ago

    Default job background
    Part time
    Description
    Customer Service Lead Representative page is loaded Customer Service Lead Representative
    Apply locations Newbury, United Kingdom time type Full time posted on Posted Yesterday job requisition id R515912

    Work Flexibility:
    Hybrid The Lead Customer Service Representative is a very experienced customer service representative. versed in the day-to-day activities and the procedures around customer service. The Lead Customer Service Representative is
    expected to coach/mentor other Customer Service Representatives and possibly assist management with
    task assignment across the Customer Service Representative team.
    Arranging returns and collections and handling proof of delivery and pricing requests

    • Take responsibility for executing tasks and supporting colleagues across a number of complex areas /
    Assist in supporting and training more junior colleagues

    • Act as a mentor for more junior customer service representatives
    3+ years of experience in the field or in a related area required

    • Expertise in order management and contact center skills
    • Excellent understanding of Customer Service process flows
    • Advanced knowledge of MS Excel, MS Outlook, MS Word, Internet
    • Experience with Business Process Analysis
    • Experience with reverse logistics and consignment type business (such as Medical Device,
    Strong collaborator which sets high performance standards

    • Initiator that can identify and initiates actions to improve process outputs on Service, Cost & Quality
    • Travel Percentage: None Similar Jobs (1)
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